‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
What Are the Business Features Included in the SimpliSafe® Mobile App?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Biometric Authentication for SimpliSafe® Accounts
SimpliSafe® Beta
Multi-Camera Live Streams Beta for Businesses
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Can't Initiate Live Stream From Within the SimpliSafe® App
How to Improve Upload Speed?
Dark Mode for the SimpliSafe® Mobile App
My privacy shutter isn’t responding correctly
Original SimpliSafe® Wireless Siren Installation Guide
Smart Lock Series 2 Settings & Customizations
What are the Packages Offered for SimpliSafe® Security Systems?
How to Find the MAC Address of a SimpliSafe® Device
What is a Cross Zone Jurisdiction for Monitoring Permits?
Original SimpliSafe® Motion Sensor Installation Guide
What Does "Invalid Base Station Serial" Mean?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How do I Re-Enter Practice Mode?
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
2-Step Verification for SimpliSafe® Accounts
Camera Motion Detection by System Arming State
Does the Smart Lock use the same PIN as my Keypad?
Preventing False Alarms From the Smoke & Carbon Monoxide Detector
Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Is SimpliSafe® available outside of the United States?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Adding New Devices to Your Original SimpliSafe® System
How to use Two-Way Audio for Cameras
Pairing Your PIN Pad With the Smart Lock
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?