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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Smart Lock Series 2 Settings & Customizations
Change Temperature Sensor From Fahrenheit or Celsius
Multi-Camera Live Streams Beta for Businesses
Low Sensitivity Error
App Error: Your connection is not private
What Does "Invalid Base Station Serial" Mean?
How to Find the MAC Address of a SimpliSafe® Device
What Are the Business Features Included in the SimpliSafe® Mobile App?
Outdoor Camera is not Recording
Post Alarm Follow Up Communication
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
What are the Packages Offered for SimpliSafe® Security Systems?
Outdoor Camera Mount Feels Loose or Not Sturdy
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to Subscribe or Unsubscribe from SimpliSafe® Emails
Can't Initiate Live Stream From Within the SimpliSafe® App
If the Smart Lock Loses Power, Will I be Locked Out?
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
How to Activate App Control
Outdoor Camera is Detecting Motion too Late
Video Doorbell Pro Motion Detection
Adding New Devices to Your Original SimpliSafe® System
Upgrading Your Smart Lock to the Smart Lock Series 2
Which Version of the Solar Panel do I Have?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How To Replace Panic Button Battery
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
How many devices can I connect to the Base Station?
How Does the Panic Button Respond During an Alarm
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Outdoor Camera has a Blinking Blue Light