App Support
The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.

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How Do I Set Up Push Notifications On My Smartphone?
Push notifications alert you to critical system events, like an alarm
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Securing Your SimpliSafe® Account
Keep your account safe and secure with 2FA, and add an extra layer of security with MFA and Biometric Authentication.
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Snooze Notifications for SimpliSafe® Cameras
Take a break from motion notifications by snoozing them, available on Android and iOS!
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Featured Articles
SimpliSafe® Beta
App Error: Your connection is not private
Dark Mode for the SimpliSafe® Mobile App
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Why Can't I See All of My System Locations in the Mobile App?
Biometric Authentication for SimpliSafe® Accounts
App Error: Internet Not Found
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
2-Step Verification for SimpliSafe® Accounts
How to add the SimpliSafe® widget to your Smart Phone
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
How to Activate App Control
Alarm Screen within the SimpliSafe® App
Where to Download the SimpliSafe® App
SimpliSafe® System and Wi-Fi Requirements
App Error: Bad Wi-Fi Password
Critical Alert Troubleshooting for iOS
How to Take a Photo of Video Footage from within the SimpliSafe® Mobile App
App Error: Unexpected Error
What Does "Device Connection Problem" Mean and How to Resolve It
Setting up Text and Email Alerts for SimpliSafe®
Log In Error
Why Can't I Receive Texts or Emails for My SimpliSafe® System?
Real Time Information is Temporarily Unavailable
Securing Your SimpliSafe® Account
Why won’t my QR code scan?
How Do I Set Up Push Notifications On My Smartphone?
Location-Based Arming Reminders in the SimpliSafe® Mobile App
The SimpliSafe® App is Temporarily Unavailable
App Error: Oops! Something went wrong
App Error: You Have Exceeded The Maximum Number of Phone Messages Per Hour
App Error: Received State Is Invalid
App Error: Some Body Keys are Invalid
App Error: Wi-Fi Network Unreachable
App Error: Connection Error
What are Automatic Tests?
Error: Invalid Username or Password
App Error: Server Connection
Biometric Authentication Troubleshooting
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