‎App Support | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Post Alarm Follow Up Communication
Upgrading Your Smart Lock to the Smart Lock Series 2
What is a Cross Zone Jurisdiction for Monitoring Permits?
Original SimpliSafe® Smoke Detector Installation Guide
How Does the Panic Button Respond During an Alarm
How to Improve Upload Speed?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Outdoor Camera Mount Feels Loose or Not Sturdy
Original SimpliSafe® Keychain Remote Installation Guide
Where to Place the Carbon Monoxide Detector
How to Remove Devices from the Original SimpliSafe® System
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
What are the Wi-Fi upload speed requirements?
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
What Does "Invalid Base Station Serial" Mean?
Outdoor Camera is not Live Streaming
What is Practice Mode?
How to Set Up Additional PINs for the Original SimpliSafe® System
Original SimpliSafe® Motion Sensor Installation Guide
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Change Temperature Sensor From Fahrenheit or Celsius
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Does the Smart Lock use the same PIN as my Keypad?
Testing the Motion Sensor Gen 1
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Incomplete Recordings for Cameras
Why Can't I See All of My System Locations in the Mobile App?
Scheduled Arming for Your SimpliSafe® System
What Happens if I put in the wrong PIN on the PIN Pad?