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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Where to Place the Carbon Monoxide Detector
Smart Lock Series 2 Settings & Customizations
Multi-Camera Live Streams Beta for Businesses
Change Temperature Sensor From Fahrenheit or Celsius
Outdoor Camera Mount Feels Loose or Not Sturdy
What is a Cross Zone Jurisdiction for Monitoring Permits?
Post Alarm Follow Up Communication
Low Sensitivity Error
App Error: Your connection is not private
What Does "Invalid Base Station Serial" Mean?
How to Find the MAC Address of a SimpliSafe® Device
What Are the Business Features Included in the SimpliSafe® Mobile App?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Outdoor Camera is not Recording
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
Adding New Devices to Your Original SimpliSafe® System
Video Doorbell Pro Motion Detection
How to Replace the Original SimpliSafe® System's Batteries
What is Practice Mode?
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How many devices can I connect to the Base Station?
How Does the Panic Button Respond During an Alarm
Does the Smart Lock use the same PIN as my Keypad?
Is SimpliSafe® available outside of the United States?
How do I Re-Enter Practice Mode?
How to Activate App Control
What are the Packages Offered for SimpliSafe® Security Systems?
How to Subscribe or Unsubscribe from SimpliSafe® Emails
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
If the Smart Lock Loses Power, Will I be Locked Out?
Can't Initiate Live Stream From Within the SimpliSafe® App