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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How to Improve Upload Speed?
Why is my camera feed losing audio?
What Are the Business Features Included in the SimpliSafe® Mobile App?
Where to Place the Carbon Monoxide Detector
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
How to use Two-Way Audio for Cameras
Incomplete Recordings for Cameras
How to Activate App Control
Original SimpliSafe® Keychain Remote Installation Guide
Does the Smart Lock use the same PIN as my Keypad?
Original SimpliSafe® Wireless Siren Installation Guide
How Does the Panic Button Respond During an Alarm
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How to add the SimpliSafe® widget to your Smart Phone
How many devices can I connect to the Base Station?
2-Step Verification for SimpliSafe® Accounts
Dark Mode for the SimpliSafe® Mobile App
Testing the Smoke Detector
Outdoor Camera Mount Feels Loose or Not Sturdy
How do I Re-Enter Practice Mode?
Extra Siren Batteries are Dying Quickly
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How To Replace Water Sensor Battery
Outdoor Camera is not Live Streaming
How to Find the MAC Address of a SimpliSafe® Device
Post Alarm Follow Up Communication
Testing the Motion Sensor Gen 1
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Original SimpliSafe® Glassbreak Sensor Installation Guide
SimpliSafe® Beta