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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
What Are the Business Features Included in the SimpliSafe® Mobile App?
How to add the SimpliSafe® widget to your Smart Phone
Original SimpliSafe® Wireless Siren Installation Guide
How To Change The Entry Sensor's Chime Volume
Preventing False Alarms From the Smoke & Carbon Monoxide Detector
How To Find or Change Your Master PIN
How to Replace the PIN Pad Batteries for Smart Lock
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Change Temperature Sensor From Fahrenheit or Celsius
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
Panic Button Not Responding
Can't Initiate Live Stream From Within the SimpliSafe® App
App Error: Your connection is not private
Video Doorbell Pro Motion Detection
Receiving Your Gift Card from a SimpliSafe® Promotion or Offer
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
What Happens if I put in the wrong PIN on the PIN Pad?
Camera Motion Detection by System Arming State
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
What Does "Invalid Base Station Serial" Mean?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Outdoor Camera Mount Feels Loose or Not Sturdy
Original SimpliSafe® Water Sensor Installation Guide
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
How many devices can I connect to the Base Station?
How To Replace Panic Button Battery
Motion Sensor Gen 1 Offline
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Does the Smart Lock use the same PIN as my Keypad?
What are the Wi-Fi upload speed requirements?
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?