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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How can I see my Payment and Billing History?
How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Original SimpliSafe® Glassbreak Sensor Installation Guide
Original SimpliSafe® Smoke Detector Installation Guide
Post Alarm Follow Up Communication
Testing the Smoke Detector
How To Check The Firmware Version of SimpliSafe® Devices
How To Replace Water Sensor Battery
How to Buy Yard Signs, Window Decals, and Other Accessories
Troubleshooting Smart Lock Calibration
Where Can I Submit a Product or Feature Request?
Incomplete Recordings for Cameras
Extra Siren Batteries are Dying Quickly
Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera
What are the Wi-Fi upload speed requirements?
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
My privacy shutter isn’t responding correctly
What Are the Business Features Included in the SimpliSafe® Mobile App?
App Error: Internet Not Found
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What is a Cross Zone Jurisdiction for Monitoring Permits?
Original SimpliSafe® Wireless Siren Installation Guide
How to Replace the PIN Pad Batteries for Smart Lock
How to Improve Upload Speed?
SimpliCam® Wired Indoor Camera LED Status Light Colors
Dark Mode for the SimpliSafe® Mobile App
How Does the Entry Sensor Respond During an Alarm
App Error: Your connection is not private
Camera Does Not Detect People
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
How to Download Recordings From Your Camera
Panic Button Not Responding
What Happens if I put in the wrong PIN on the PIN Pad?
How to Find the MAC Address of a SimpliSafe® Device