Alarm Events & Monitoring

How To Find or Change Your Safe Word

How do I Activate Monitoring?

Alarm Texts for your SimpliSafe® System

Updating Your Primary and Secondary Monitoring Contacts

Post Alarm Follow Up Communication

What is a Cross Zone Jurisdiction for Monitoring Permits?

Is SimpliSafe® available outside of the United States?

How do Monitoring Agents Respond During An Intruder Intervention Alarm?

Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?

What Happens During An Alarm?

How To Set Up or Delete A Custom PIN

How To Find or Change Your Master PIN

How do I Change my Monitoring Plan?

How is my Privacy Being Protected When Using Intruder Intervention?

What To Do After A Real Or False Alarm Event

How to Enable or Disable Intruder Intervention

How do Duress Alarms Work?

Why is Residential Monitoring Plan Price Increasing?

How do I report a possible security issue in the system?

SimpliSafe® Anti-Theft Guarantee

How to get a Permit for a SimpliSafe® Security System

How do I Make Sure I Always Receive Alarm Alerts, Even When my Phone is Silenced?

How SimpliSafe® Products Respond During an Alarm

How to Register a Permit With SimpliSafe®

How Do Recordings And Live Streams Work During An Intruder Intervention Alarm?

Why Am I No Longer Receiving Alarm Texts?

How Does Intruder Intervention Work During An Alarm?

How To Set Up, Change, or Remove A Duress PIN

Opting Out of Monitoring Phone Calls

What Is Intruder Intervention?

SimpliSafe® Managed Permits

How to Cancel an Alarm That's Already in Progress

What is Video Verification?

What are the Residential Monitoring Plan Options?

What Is The Difference Between Video Verification And Intruder Intervention?

Is a Permit Needed for a SimpliSafe® Security System?