‎Alarm Events & Monitoring | SimpliSafe Support Home
Skip to main content

Popular

What are the Monitoring Plan Options?

Choose your plan and get 24/7 professional monitoring services for peace of mind

Read More

How to Cancel an Alarm That's Already in Progress

Our monitoring center is available 24/7 and 365 days a year

Read More

How do I Activate Monitoring?

We’re on a mission to make every home secure. Subscribe to professional monitoring for peace of mind

Read More

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
What Are the Business Features Included in the SimpliSafe® Mobile App?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Preventing False Alarms From the Smoke & Carbon Monoxide Detector
Does the Smart Lock use the same PIN as my Keypad?
Original SimpliSafe® Wireless Siren Installation Guide
Original SimpliSafe® Water Sensor Installation Guide
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Post Alarm Follow Up Communication
Video Doorbell Pro Motion Detection
Biometric Authentication for SimpliSafe® Accounts
SimpliSafe® Beta
Dark Mode for the SimpliSafe® Mobile App
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
How to Replace Smart Lock Series 2 Batteries
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
If the Smart Lock Loses Power, Will I be Locked Out?
Key Fob Not Responding To Button Presses
What Does "Invalid Base Station Serial" Mean?
Motion Sensor Gen 2 False Alarms
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Why Can't I See All of My System Locations in the Mobile App?
How to Connect a SimpliSafe® System to Wi-Fi
Extra Siren Batteries are Dying Quickly
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Motion Sensor Gen 1 Offline
Where Should I Place My Base Station?
Can't Initiate Live Stream From Within the SimpliSafe® App
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How Does the Entry Sensor Respond During an Alarm
Outdoor Camera is not Recording
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®