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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
SimpliSafe® Excess Payback
Dark Mode for the SimpliSafe® Mobile App
What Does "Invalid Base Station Serial" Mean?
How to Improve Upload Speed?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
What are the Wi-Fi upload speed requirements?
Why Can't I See All of My System Locations in the Mobile App?
Outdoor Camera Mount Feels Loose or Not Sturdy
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What does the signal strength next to my camera in the app indicate?
How to add the SimpliSafe® widget to your Smart Phone
How To Replace Panic Button Battery
What is Practice Mode?
SimpliCam Wired Indoor Camera LED Status Light Colours
App Error: Internet Not Found
What Is The Red Button On The Top Of The Keypad?
Using SimpliSafe® With Google Home and Google Assistant
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Motion Sensor Gen 2 Not Detecting Motion
How To Replace Water Sensor Battery
Testing the Smoke Detector
Panic Button Not Responding
How To Change The Entry Sensor's Chime Volume
Camera Motion Detection by System Arming State
Maximising Battery Life of the Wireless Outdoor Security Camera
How to Replace Motion Sensor Gen 2 Battery
Motion Sensor Gen 1 Offline
Motion Sensor Gen 2 False Alarms
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
My privacy shutter isn’t responding correctly.