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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
App Error: Your connection is not private
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Smart Lock Series 2 Settings & Customizations
Low Sensitivity Error
Which Version of the Solar Panel do I Have?
Does the Smart Lock use the same PIN as my Keypad?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
How to Improve Upload Speed?
Motion Sensor Gen 2 Not Detecting Motion
Change Temperature Sensor From Fahrenheit or Celsius
Why Can't I See All of My System Locations in the Mobile App?
Original SimpliSafe® Wireless Siren Installation Guide
What are the Wi-Fi upload speed requirements?
Why is my camera feed losing audio?
Is SimpliSafe® available outside of the United States?
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
Can't Initiate Live Stream From Within the SimpliSafe® App
What Happens if I put in the wrong PIN on the PIN Pad?
Camera Motion Detection by System Arming State
App Error: Internet Not Found
Outdoor Camera is not Live Streaming
How to Activate App Control
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Scheduled Arming for Your SimpliSafe® System
Original SimpliSafe® Smoke Detector Installation Guide
Testing the Motion Sensor Gen 1
Post Alarm Follow Up Communication
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Where to Place the Carbon Monoxide Detector
Upgrading Your Smart Lock to the Smart Lock Series 2