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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Change Temperature Sensor From Fahrenheit or Celsius
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Dark Mode for the SimpliSafe® Mobile App
App Error: Internet Not Found
Low Sensitivity Error
What is a Cross Zone Jurisdiction for Monitoring Permits?
Why Can't I See All of My System Locations in the Mobile App?
Too Many Motion Alerts From the Wireless Outdoor Security Camera
My privacy shutter isn’t responding correctly
Motion Sensor Gen 2 False Alarms
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
What are the Wi-Fi upload speed requirements?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Upgrading Your Smart Lock to the Smart Lock Series 2
Original SimpliSafe® Water Sensor Installation Guide
Is SimpliSafe® available outside of the United States?
Where to Place the Carbon Monoxide Detector
Smart Lock Series 2 Settings & Customizations
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Extra Siren Batteries are Dying Quickly
Incomplete Recordings for Cameras
How to Activate App Control
Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Post Alarm Follow Up Communication
How to Find the MAC Address of a SimpliSafe® Device
Does the Smart Lock use the same PIN as my Keypad?
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Multi-Camera Live Streams Beta for Businesses
Original SimpliSafe® Keychain Remote Installation Guide