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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Dark Mode for the SimpliSafe® Mobile App
How to Find the MAC Address of a SimpliSafe® Device
Original SimpliSafe® Water Sensor Installation Guide
Incomplete Recordings for Cameras
App Error: Your connection is not private
How to Rename a SimpliSafe® Device
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Smart Lock Series 2 Settings & Customizations
Low Sensitivity Error
Which Version of the Solar Panel do I Have?
Does the Smart Lock use the same PIN as my Keypad?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
How to Improve Upload Speed?
Motion Sensor Gen 2 Not Detecting Motion
Change Temperature Sensor From Fahrenheit or Celsius
What Are the Business Features Included in the SimpliSafe® Mobile App?
How to Replace the Original SimpliSafe® System's Batteries
Why Can't I See All of My System Locations in the Mobile App?
Original SimpliSafe® Wireless Siren Installation Guide
What are the Wi-Fi upload speed requirements?
Why is my camera feed losing audio?
Is SimpliSafe® available outside of the United States?
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
Video Doorbell Pro Motion Detection
Can't Initiate Live Stream From Within the SimpliSafe® App
My privacy shutter isn’t responding correctly
What Happens if I put in the wrong PIN on the PIN Pad?
Where Should I Place My Base Station?
Camera Does Not Detect People
How to Set Up Additional PINs for the Original SimpliSafe® System
Camera Motion Detection by System Arming State
How To Check The Firmware Version of SimpliSafe® Devices