‎Updating Your SimpliSafe System | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

Updating Your SimpliSafe System

 Updated 

Your SimpliSafe system requires periodic firmware updates to receive the latest features, security upgrades, and more.

System updates to the Base Station and Keypad do not happen automatically as the system will be offline for 8-12 minutes during the update process. You must initiate these updates when you see the gear symbol on your Keypad or receive a notification in the SimpliSafe app. 

Please note: You must be on Wi-Fi to receive updates for your Base Station and Keypad. If you have just installed your system and connected to Wi-Fi for the first time, your system could require up to an hour to download and apply all of the necessary updates.

Tip: If your Keypad is not working after the firmware update, this may be because your Keypad is low on batteries. Please take out all 4 batteries from the Keypad, wait 3 minutes, and then install new batteries. Then, attempt to run any available updates again.

Device Updates

Our cameras and video doorbells update automatically as long as your Base Station is running the latest firmware version. If an event occurs during the time that an update is being installed on the device, the update will pause during the event so you're never without protection.

Use the guided flow below for an interactive, step-by-step guide through the update process.