‎Wi-Fi Troubleshooting | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Dark Mode for the SimpliSafe® Mobile App
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Testing the Motion Sensor Gen 1
What Does "Invalid Base Station Serial" Mean?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Video Doorbell Pro Motion Detection
App Error: Your connection is not private
How many devices can I connect to the Base Station?
Why Can't I See All of My System Locations in the Mobile App?
Motion Sensor Gen 2 Not Detecting Motion
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Motion Sensor Gen 2 False Alarms
How do I reset or change my password for my SimpliSafe® account?
How to add the SimpliSafe® widget to your Smart Phone
My Doorbell Won't Ring
Scheduled Arming for Your SimpliSafe® System
Maximising Battery Life of the Wireless Outdoor Security Camera
SimpliSafe® Excess Payback
Where can I purchase additional yard signs, sensors, and other accessories?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What is Practice Mode?
What does the signal strength next to my camera in the app indicate?
My privacy shutter isn’t responding correctly.
How do I Change my Monitoring Plan?
Outdoor Camera Permanent Mount Installation Guide
Where to Download the SimpliSafe® App
How To Update Your Payment Method
How To Set Up or Delete A Custom PIN
How To Find or Change Your Master PIN
How to Replace Motion Sensor Gen 2 Battery