‎Wi-Fi Troubleshooting | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
What is a Cross Zone Jurisdiction for Monitoring Permits?
App Error: Your connection is not private
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
Does the Smart Lock use the same PIN as my Keypad?
Post Alarm Follow Up Communication
What Does "Invalid Base Station Serial" Mean?
What are the Wi-Fi upload speed requirements?
Change Temperature Sensor From Fahrenheit or Celsius
Original SimpliSafe® Water Sensor Installation Guide
How to Set Up Additional PINs for the Original SimpliSafe® System
Why is my camera feed losing audio?
How to use Two-Way Audio for Cameras
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Smart Lock Series 2 Settings & Customizations
Original SimpliSafe® Overview
Testing the Motion Sensor Gen 1
Outdoor Camera Mount Feels Loose or Not Sturdy
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
Video Doorbell Pro Motion Detection
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
Original SimpliSafe® Keychain Remote Installation Guide
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Outdoor Camera is not Recording
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Smart Lock Series 2 Overview and Installation Guide
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What Happens if I put in the wrong PIN on the PIN Pad?
How to Subscribe or Unsubscribe from SimpliSafe® Emails
How To Replace Smoke Detector Battery
Camera Does Not Detect People