The app error “Camera Disconnected” can occur for several reasons: Your Base Station needs to be reconnected to Wi-FiYour Wi-Fi network name or password has recently changedThe camera or your Wi-Fi router has lost powerYour Internet Service Provider (ISP) is experiencing an outageIf you encounter th

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no

Our professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke, CO), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees. Below is a high-level comparison of our plan features. If

​Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. You can learn more about what batteries the Original SimpliSafe® devices use on our Help

CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charge

Want to know what's in the latest update? Check out our release notes on the SimpliSafe® Community!Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more. The way your system updates depends on the current firmware version your sys

You can update your payment method at any time within the SimpliSafe® Mobile or Web App.Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to an accepted one for professional

What are Alarm Texts and how do they work?SimpliSafe® customers subscribed to Pro Plus, Pro, Core (formerly Fast Protect™), or Standard Monitoring plans will automatically receive the Alarm Text feature when setting up Primary Contact(s) in the SimpliSafe® Mobile App. Alarm Texts are messages sent t

OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our Pro Plus, Pro, Core (formerly Fast Protect™),

This feature will slowly be rolling out to customers who meet the feature requirements starting November 4th, 2024.OverviewAlarm Screen is an optimized, in-app alarm handling experience. With critical alarm information consolidated on a single screen - you can feel more confident in your choice of c

If you receive the "Real Time Information is Temporarily Unavailable" error message, SimpliSafe’s connection to our real time events is experiencing a delay. This issue will usually resolve itself after a few minutes. If you are still experiencing issues, try logging out and back into the

What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are