
Updating Your SimpliSafe System
Your SimpliSafe system requires periodic firmware updates to receive the latest features, security upgrades, and more.
Read MoreYour SimpliSafe system requires periodic firmware updates to receive the latest features, security upgrades, and more.
Read MoreIf you move to a new home, change your Wi-Fi network name or password, or change your Internet Service Provider (ISP) - you will need to teach your SimpliSafe® System the new login information.To teach your Base Station the new Wi-Fi information, follow these steps:Navigate to the three-bar menu in
Read MoreOur professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke, CO), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees. Below is a high-level comparison of our plan features. If
Read MoreApp Error: Camera Disconnected
9.31.2019
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Video Doorbell Pro
The app error “Camera Disconnected” can occur for several reasons: Your Base Station needs to be reconnected to Wi-FiYour Wi-Fi network name or password has recently changedThe camera or your Wi-Fi router has lost powerYour Internet Service Provider (ISP) is experiencing an outageIf you encounter th
What does “No Video” mean?
9.30.2019
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Video Doorbell Pro
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no
What are the service plan options?
1.19.2019
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Alarm Events & Monitoring
Our professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke, CO), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees. Below is a high-level comparison of our plan features. If
How to replace batteries in SimpliSafe Devices
5.21.2019
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Using Your System
With the exception of the Base Station, SimpliCam Indoor Camera, Smart Alarm Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will display an error message on the Ke
Wireless Outdoor Security Camera Error Messages
7.25.2021
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Outdoor Camera
CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charge
What are Alarm Texts and how do I use them?
4.5.2022
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Alarm Events & Monitoring
What are Alarm Texts and how do they work?Beginning June 13, 2022, SimpliSafe customers subscribed to either Fast Protect™ (formerly Interactive Monitoring) or Standard Monitoring will begin to have access to a brand new feature: Alarm Texts. These SMS messages will be sent during alarm events to al
Why do I see orbs/bubbles when my camera is in night mode?
3.30.2020
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Video Doorbell Pro
What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are present on or very c
How To Update Your Payment Method
1.19.2019
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Account & Billing
You can update your payment method at any time within the SimpliSafe Mobile or Web App. Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to an accepted one for professional
Updating Your SimpliSafe System
2.25.2020
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Using Your System
Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more.System updates to the Base Station and Keypad do not happen automatically as the system will be offline for a few minutes during the update process. You must initiate these updates
How do I make sure I always receive Alarm Alerts, even when my phone is silenced?
9.7.2022
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Alarm Events & Monitoring
There are a few options available to ensure you never miss a notification or phone call from our monitoring center in the event of an alarm: Critical Alarm Notifications, and allowing calls from our monitoring center’s phone number when your phone’s Do Not Disturb mode and enabling Alarm Texts for b
Upgrade to Best-In-Class Security
10.1.2021
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Orders & Warranty
Log in to upgrade your system for 50% off. Please note, this offer is only available to customers who have an active Original SimpliSafe® system on their account. If you have a Gen 3 system, you will not see the offer. We want to ensure all of our customers have access to our best home security sol
Video Doorbell Pro Installation Guide
5.21.2019
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Video Doorbell Pro
The Video Doorbell Pro integrates seamlessly with your SimpliSafe system, allowing you to see visitors and interact with them - without needing to be home. It’s important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells and requires an 8-24 Volt Transforme
We’re on a mission to make your home and family more secure. Not sure where to start? This section will provide you with helpful resources and additional information on setting up and using your SimpliSafe system.
Using Your SystemThe SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.
Learn How To Use The App