Welcome to the Community

I'm experiencing the same annoying problem as reported by others above.  I've had the unit and system in place in our home for about two years, but recently this behavior has begun.   At random times, the base unit will begin repeating that tune: a rapid F#, D, E (sorry - I'm the con

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I am not sure but ever since the new update my system did, the wifi network never recconects to it anymre, and when I do, it disconnects from the network within a few hours, has anyone had this issue? things I have done: Rebooted wifi router countless of times System is about 4-6 feet from main

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Hello Community, This thread was initially created as a gathering point for our Community’s feedback regarding the performance of the Wireless Outdoor Camera. Since then, our engineering team has been working hard and making significant improvements, making your Outdoor Cams faster and more reliabl

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My cell (only) continues to show me that there is a Firmware update available, but after 20+ attempts, the updates continuously fail. I've replaced the batteries in the keypad and unplugged the base as other posts had suggested, but still unable to update.  When I try to update through the key

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​My outdoor camera has stopped providing a live view. It says waking up, then connecting and then it just gets stuck on the launching live view message before telling me it is not connected to the network. It is connected to wi-Fi I’ve reinstalled it and reset it but still no live view. It detects m

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If you are subscribed to monitoring service, and if your Base Station is ever disconnected from WiFi, you will be sent a “WiFi Disconnected” warning notification to let you know. Of course, that warning message also means that your Base Station has switched over to the built-in cellular backup conne

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Hi folks, There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams. Firmw

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Here’s what’s coming in 2.15: Fix for an issue where the Outdoor Camera may incorrectly report as offline, even though livestream and recordings are still available Fix for excessive low-battery notifications for the Motion Sensor Gen 2 Laying the groundwork for future releases Stability improv

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How does the system protect against wi-fi signal jamming, congestion, or interference? I'm referring to the signal between base station and wi-fi router.  I understand that the system can detect and alert of RF interference/jamming between sensors and base station, but that's not what I'm aski

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New Simplisafe installed. Trying to figure out how to configure it.  I want my phone and my husband's phone to be able to monitor the system.  We both installed the mobile application on our respective phones.  We are using the same id to login to the mobile app as I was told by SS s

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I understand that the new sensors only work with the new Gen3 base. I currently have Gen 2 base. If I upgrade to Gen 3 will the sensors and Key pad from my Gen 2 work with Gen 3 or do I need an entire new system including camera etc. Just need to be sure if any of the Gen 2 accessories work

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How do I download an alarm certificate for my insurance company? I would expect an alarm company would make this easy to find but I've looked everywhere to no avail.  Please help or my insurance rates will go up.

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