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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Post Alarm Follow Up Communication
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How to Improve Upload Speed?
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
2-Step Verification for SimpliSafe® Accounts
App Error: Internet Not Found
What Are the Business Features Included in the SimpliSafe® Mobile App?
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
App Error: Your connection is not private
What is a Cross Zone Jurisdiction for Monitoring Permits?
Which Version of the Solar Panel do I Have?
Biometric Authentication for SimpliSafe® Accounts
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
How do I Re-Enter Practice Mode?
How Does the Entry Sensor Respond During an Alarm
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Multi-Camera Live Streams Beta for Businesses
Testing the Smoke Detector
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
What Does "Invalid Base Station Serial" Mean?
Scheduled Arming for Your SimpliSafe® System
Original SimpliSafe® Motion Sensor Installation Guide
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Testing the Motion Sensor Gen 1
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
How to use Two-Way Audio for Cameras
Does the Smart Lock use the same PIN as my Keypad?
Outdoor Camera has a Blinking Blue Light
Change Temperature Sensor From Fahrenheit or Celsius