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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Change Temperature Sensor From Fahrenheit or Celsius
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Low Sensitivity Error
What is a Cross Zone Jurisdiction for Monitoring Permits?
Too Many Motion Alerts From the Wireless Outdoor Security Camera
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Original SimpliSafe® Water Sensor Installation Guide
Smart Lock Series 2 Settings & Customizations
Extra Siren Batteries are Dying Quickly
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Pairing Your PIN Pad With the Smart Lock
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Original SimpliSafe® Wireless Siren Installation Guide
How to Remove Devices from the Original SimpliSafe® System
Original SimpliSafe® Motion Sensor Installation Guide
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What Is The Red Button On The Top Of The Keypad?
Video Doorbell Pro Motion Detection
Original SimpliSafe® Glassbreak Sensor Installation Guide
App Error: Your connection is not private
Outdoor Camera Mount Feels Loose or Not Sturdy
Testing the Motion Sensor Gen 1
Motion Sensor Gen 1 Offline
What is Practice Mode?
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Post Alarm Follow Up Communication
How to Find the MAC Address of a SimpliSafe® Device
My privacy shutter isn’t responding correctly
How Does the Entry Sensor Respond During an Alarm
What Does "Invalid Base Station Serial" Mean?
If the Smart Lock Loses Power, Will I be Locked Out?