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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
How to Set Up Additional PINs for the Original SimpliSafe® System
Original SimpliSafe® Water Sensor Installation Guide
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
App Error: Internet Not Found
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Where to Place the Carbon Monoxide Detector
How to add the SimpliSafe® widget to your Smart Phone
How to Improve Upload Speed?
Multi-Camera Live Streams Beta for Businesses
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Outdoor Camera is Detecting Motion too Late
What Are the Business Features Included in the SimpliSafe® Mobile App?
What is a Cross Zone Jurisdiction for Monitoring Permits?
Why is my camera feed losing audio?
What are the Wi-Fi upload speed requirements?
App Error: Your connection is not private
If the Smart Lock Loses Power, Will I be Locked Out?
How do I track my order?
2-Step Verification for SimpliSafe® Accounts
Which Version of the Solar Panel do I Have?
Key Fob Not Responding To Button Presses
Does the Smart Lock use the same PIN as my Keypad?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Change Temperature Sensor From Fahrenheit or Celsius
How to Buy Additional Products, Sensors, or Cameras for your Existing SimpliSafe® System
Dark Mode for the SimpliSafe® Mobile App
How to Rename a SimpliSafe® Device
Why Can't I See All of My System Locations in the Mobile App?
Extra Siren Batteries are Dying Quickly