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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
2-Step Verification for SimpliSafe® Accounts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Glassbreak Sensor Offline
SimpliSafe® Excess Payback
Biometric Authentication for SimpliSafe® Accounts
App Error: Internet Not Found
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
My privacy shutter isn’t responding correctly.
What does the signal strength next to my camera in the app indicate?
Dark Mode for the SimpliSafe® Mobile App
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Video Doorbell Pro Motion Detection
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How many devices can I connect to the Base Station?
Scheduled Arming for Your SimpliSafe® System
How to Connect a SimpliSafe® System to Wi-Fi
Why Can't I See All of My System Locations in the Mobile App?
Testing the Smoke Detector
Exit and Entry Delay Settings & Customisations
What Is The Red Button On The Top Of The Keypad?
My Doorbell Won't Ring
SimpliCam Wired Indoor Camera LED Status Light Colours
Testing the Motion Sensor Gen 1
Video Doorbell Pro Requirements
How to Rename a SimpliSafe® Sensor
Outdoor Camera Mount Feels Loose or Not Sturdy
Motion Sensor Gen 2 False Alarms
How To Change The Entry Sensor's Chime Volume
What Does "Invalid Base Station Serial" Mean?
App Error: Your connection is not private
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How do I reset or change my password for my SimpliSafe® account?