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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Outdoor Camera Mount Feels Loose or Not Sturdy
Dark Mode for the SimpliSafe® Mobile App
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
2-Step Verification for SimpliSafe® Accounts
Motion Sensor Gen 2 False Alarms
SimpliSafe® Excess Payback
Testing the Motion Sensor Gen 1
App Error: Your connection is not private
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to Rename a SimpliSafe® Sensor
How to Improve Upload Speed?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
What Does "Invalid Base Station Serial" Mean?
Panic Button Not Responding
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Where Should I Place My Base Station?
How many devices can I connect to the Base Station?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Motion Sensor Gen 2 Not Detecting Motion
Video Doorbell Pro Motion Detection
Key Fob Not Responding To Button Presses
How do I track my order?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How Does the Entry Sensor Respond During an Alarm
What Is The Red Button On The Top Of The Keypad?
My Doorbell Won't Ring
How To Replace Smoke Detector Battery
Outdoor Camera Power Cable Specifications
Error: Keypad Out of Range
Base Station and System Settings
What are the Wi-Fi upload speed requirements?