The Smart Lock Series 2 is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The Smart Lock and PIN Pad batteries have a life expectancy of 8-12 months, depending on usage.

If your Smart Lock is still offline after replacing the battery, skip to the section below for troubleshooting steps.

Changing Your Smart Lock Series 2 Batteries

1. Slide the battery cover to the right

2. This will expose the batteries

3. Replace the batteries with four (4) new AA batteries

4. Once the batteries have been replaced, put them back on the cover by sliding the compartment onto the Smart Lock in a leftward motion

Changing Your PIN Pad’s Batteries

1. Use the Release Tool that was included in the Smart Lock Series 2 box

   1. If you do not have this tool, a SIM Card tool or a paperclip may also work

      

2. Once the pinhole has been pressed, the top of the PIN Pad will pop off and you will then be able to replace the batteries

3. After the batteries have been replaced, press the PIN Pad top back on until it clicks into place

Is Your Smart Lock Still Offline After Changing Batteries?

If the Smart Lock does not come back online after changing the battery, your lock may have been offline for too long. The best step would be to remove the Smart Lock from the SimpliSafe® Mobile App and add it back to your system.

To remove your Smart Lock:

1. Open the SimpliSafe® mobile app on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on your Smart Lock

5. Choose ‘Remove Device’

Once you have removed Smart Lock, you can add it back using our Installation Guide.