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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
How to Find the MAC Address of a SimpliSafe® Device
What is a Cross Zone Jurisdiction for Monitoring Permits?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Does the Smart Lock use the same PIN as my Keypad?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera
App Error: Your connection is not private
App Error: Internet Not Found
Is SimpliSafe® available outside of the United States?
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Dark Mode for the SimpliSafe® Mobile App
Post Alarm Follow Up Communication
Incomplete Recordings for Cameras
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Change Temperature Sensor From Fahrenheit or Celsius
Additional User Access for Businesses
Original SimpliSafe® Keychain Remote Installation Guide
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Testing the Motion Sensor Gen 1
What Are the Business Features Included in the SimpliSafe® Mobile App?
How to use Two-Way Audio for Cameras
Motion Sensor Gen 2 False Alarms
How to Improve Upload Speed?
Smart Lock Series 2 Settings & Customizations
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
SimpliSafe® Beta