Account & Billing

How To Find or Change Your Safe Word

How can I see my Payment and Billing History?

How do I Activate Monitoring?

When is my bill due, and can I change the due date?

How To Find or Change Your Master PIN

Setting Up A New PIN

Biometric Authentication for SimpliSafe® Accounts

What if Someone is Forcing me to put in my PIN on the PIN Pad?

2-Step Verification for SimpliSafe® Accounts

Multi-Factor Authentication (MFA) for SimpliSafe® Accounts

How To Set Up or Delete A Custom PIN

How do I reset or change my password for my SimpliSafe® account?

Changing Your Default Payment Method for SimpliSafe® Monitoring Subscriptions

How To Update Your Payment Method

How do I Change my Monitoring Plan?

Why Do I Need to Re-Verify My Phone Number?

How to Create a SimpliSafe® Account

A Box Isn't Checked Off On My Alarm System Monitoring Certificate

What are Primary and Secondary Contacts?

How does SimpliSafe® Protect my Privacy?

How to Update Your Email Address for Your SimpliSafe® Account

Hiding Cancelled or Inactive Locations Within The SimpliSafe® Online Account

Securing Your SimpliSafe® Account

How to Call SimpliSafe® While Abroad

Why is my Business Security Monitoring Plan Price Increasing?

App Error: You Have Exceeded The Maximum Number of Phone Messages Per Hour

How To Update Your Monitoring Address

What is a Safe Word?

Biometric Authentication Troubleshooting

How to Add Another Property to Your SimpliSafe® Account

How do I Download a Certificate to get a Discount on my Homeowner’s Insurance Policy?

Using a Business Address With SimpliSafe®

How To Set Up, Change, or Remove A Duress PIN