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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
SimpliSafe® Excess Payback
How to Improve Upload Speed?
My privacy shutter isn’t responding correctly.
How to activate app control
Glassbreak Sensor Offline
App Error: Internet Not Found
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
How to Rename a SimpliSafe® Sensor
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
What does the signal strength next to my camera in the app indicate?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How many devices can I connect to the Base Station?
Maximising Battery Life of the Wireless Outdoor Security Camera
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Biometric Authentication for SimpliSafe® Accounts
How to Download Recordings From Your Camera
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
What Does "Invalid Base Station Serial" Mean?
Motion Sensor Gen 1 Offline
Motion Sensor Gen 2 False Alarms
Panic Button Not Responding
How do I reset or change my password for my SimpliSafe® account?
Entry Sensor Alert Voice Prompt
Outdoor Camera Mount Feels Loose or Not Sturdy
How To Replace Water Sensor Battery
App Error: Your connection is not private
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How To Set Up or Delete A Custom PIN
What is Practice Mode?
How to Find the Serial Number for Your SimpliSafe® Device or Camera