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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Incomplete Recordings for Cameras
Original SimpliSafe® Wireless Siren Installation Guide
Why is my camera feed losing audio?
Smart Lock Series 2 Settings & Customizations
Does the Smart Lock use the same PIN as my Keypad?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Multi-Camera Live Streams Beta for Businesses
My Doorbell Won't Ring
Smart Lock Overview and Installation Guide
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Outdoor Camera Permanent Mount Overview and Installation Guide
Alarm Screen within the SimpliSafe® App
Outdoor Camera Power Cable Overview and Installation Guide
Exit and Entry Delay Settings & Customizations
How to Replace Smart Lock Series 2 Batteries
How to Replace Motion Sensor Gen 2 Battery
How do I track my order?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Where to Place the Carbon Monoxide Detector
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Low Sensitivity Error
Camera Does Not Detect People
Can't Initiate Live Stream From Within the SimpliSafe® App
How many devices can I connect to the Base Station?
My privacy shutter isn’t responding correctly
How Does the Panic Button Respond During an Alarm
How to Set Up Additional PINs for the Original SimpliSafe® System
Outdoor Camera is not Recording
Using SimpliSafe® With Google Home and Google Assistant
Video Doorbell Pro Requirements
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
Scheduled Arming for Your SimpliSafe® System