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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
What Are the Business Features Included in the SimpliSafe® Mobile App?
Original SimpliSafe® Wireless Siren Installation Guide
How To Change The Entry Sensor's Chime Volume
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Change Temperature Sensor From Fahrenheit or Celsius
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
Panic Button Not Responding
Receiving Your Gift Card from a SimpliSafe® Promotion or Offer
What Happens if I put in the wrong PIN on the PIN Pad?
Camera Motion Detection by System Arming State
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
What Does "Invalid Base Station Serial" Mean?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Outdoor Camera Mount Feels Loose or Not Sturdy
Original SimpliSafe® Water Sensor Installation Guide
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
How many devices can I connect to the Base Station?
How To Replace Panic Button Battery
Motion Sensor Gen 1 Offline
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Does the Smart Lock use the same PIN as my Keypad?
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Original SimpliSafe® Keychain Remote Installation Guide
App Error: Internet Not Found
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
SimpliSafe® Beta
Incomplete Recordings for Cameras
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Where to Place the Carbon Monoxide Detector
Dark Mode for the SimpliSafe® Mobile App