Why can’t I initiate a live stream of my Video Doorbell from the SimpliSafe App?
Please follow the steps below to troubleshoot being unable to livestream.
- Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.
- Ensure your camera is connected to Wi-Fi.
- Make sure that your smartphone or tablet is able to access the internet. Try testing other sites from your device’s browser.
If the problem persists, please contact customer support.