‎Why can’t I initiate a live stream of my Video Doorbell from the SimpliSafe App? | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

Why can’t I initiate a live stream of my Video Doorbell from the SimpliSafe App?

 Updated 

Please follow the steps below to troubleshoot being unable to livestream.

  1. Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.
  2. Ensure your camera is connected to Wi-Fi.  
  3. Make sure that your smartphone or tablet is able to access the internet. Try testing other sites from your device’s browser.  

If the problem persists, please contact customer support.