Here’s what’s coming in 2.18: Updated Base Station LED Behavior for Active Guard Outdoor Protection General performance improvements You may have noticed that your system updated to firmware 2.18 without manual input. Where applicable, future system updates will occur automatically

We’re excited to announce that a popular feature request from our Community is now available - Additional User Access! Now you can grant system access to other users without needing to share your account’s login credentials. Users on your account can arm and disarm your system, cancel or

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering team is actively investigating this issue and are working on resolving it as soon as possibl

Why did SimpliSafe push out a firmware update at 4:00 AM that caused the base station to start making a loud alert noise that cause both my wife and I to awaken? How can this be considered customer friendly? I had to get out of bed to put my code to mute the alert alarm. Then to top it off, I

We've been a long time customer (since 2014) and have had very little problems with the system. Support has always been very helpful for these 11 past years and there has been little issues with the system. Looking forward to another 11.

Hello, I’m experiencing a significant issue with the new iOS update 2300.26.0. After updating the app to this version, I noticed that my outdoor cameras are no longer loading, this has been happening for days, while my doorbell works fine. The cameras attempt to load, but the app freezes, requiring

Hi, a door sensor that has worked fine for a few years is now showing open when it's not. When I open and close the door the light on it blinks like normally. I also removed the sensor and re-added it. it showed closed until I opened it.

Unreliable entry sensors that then cause the base station alarm to trigger at random times throughout the day is not a welcoming product. Then the fact that not everything can be resolved over the app as to frustration on top of that all the work with customer service has to be done by The homeowner

Can one access this feature via the normal web page, or does one have to go to the iOS app? I've tried to find it on the web page but am not having any luck. Thanks

new update I cannot minimize screen or record using computer---I can still record using my I-phone---this is bad

Long term customer here, started with a Gen 1 system and am now running Gen 3. Have paid for monitoring the whole time... I keep having issues with my entry sensor not being regularly triggered, even after updating to the latest firmware release.   Specifically, I've had multiple issues

For a while now, I've been having issues with my smart lock (v1) that I just can't seem to solve. The issue is that the lock often (though not always) refuses to close entirely. It frequently stops halfway. Additionally to this is that the lock seems to recognize it isn't fully locked, and either