Here’s what’s coming in 2.18: Updated Base Station LED Behavior for Active Guard Outdoor Protection General performance improvements You may have noticed that your system updated to firmware 2.18 without manual input. Where applicable, future system updates will occur automatically

We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering team is actively investigating this issue, and have found that replacing the Base Station ma

Why did SimpliSafe push out a firmware update at 4:00 AM that caused the base station to start making a loud alert noise that cause both my wife and I to awaken? How can this be considered customer friendly? I had to get out of bed to put my code to mute the alert alarm. Then to top it off, I

We've been a long time customer (since 2014) and have had very little problems with the system. Support has always been very helpful for these 11 past years and there has been little issues with the system. Looking forward to another 11.

Hello, I’m experiencing a significant issue with the new iOS update 2300.26.0. After updating the app to this version, I noticed that my outdoor cameras are no longer loading, this has been happening for days, while my doorbell works fine. The cameras attempt to load, but the app freezes, requiring

Hi, a door sensor that has worked fine for a few years is now showing open when it's not. When I open and close the door the light on it blinks like normally. I also removed the sensor and re-added it. it showed closed until I opened it.

Unreliable entry sensors that then cause the base station alarm to trigger at random times throughout the day is not a welcoming product. Then the fact that not everything can be resolved over the app as to frustration on top of that all the work with customer service has to be done by The homeowner

new update I cannot minimize screen or record using computer---I can still record using my I-phone---this is bad

Can one access this feature via the normal web page, or does one have to go to the iOS app? I've tried to find it on the web page but am not having any luck. Thanks

Long term customer here, started with a Gen 1 system and am now running Gen 3. Have paid for monitoring the whole time... I keep having issues with my entry sensor not being regularly triggered, even after updating to the latest firmware release.   Specifically, I've had multiple issues

My wife and I just got back from a European river cruise and celebrated our graduation from our University decades ago (yeah a lot) with three other couples. One couple drove up from a southern state and flew with my wife and I and left their car in our driveway.  Was nice to be be able to sho

Late yesterday I received an email from SimpliSafe product development to participate in a new beta that starts within the next few weeks. While being a SS customer for many years, this beta surprised me in the innovative approach to add to the "Layers of Defense" strategy through the use of home a