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If you are subscribed to monitoring service, and if your Base Station is ever disconnected from WiFi, you will be sent a “WiFi Disconnected” warning notification to let you know. Of course, that warning message also means that your Base Station has switched over to the built-in cellular backup conne

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Hi folks, There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams. Firmw

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Here’s what’s coming in 2.15: Fix for an issue where the Outdoor Camera may incorrectly report as offline, even though livestream and recordings are still available Fix for excessive low-battery notifications for the Motion Sensor Gen 2 Laying the groundwork for future releases Stability improv

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Here’s what’s coming to your Cameras in Version 1.20: Added support for Outdoor Camera Performance Mode Additional fix for the issue that renders the Outdoor Camera unresponsive and flashing blue Optimizations and stability improvements Laying groundwork to support upcoming features F

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Here’s what’s coming in 2.18: Updated Base Station LED Behavior for Active Guard Outdoor Protection General performance improvements You may have noticed that your system updated to firmware 2.18 without manual input. Where applicable, future system updates will occur automatically

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Hi folks, Base Station firmware 2.14 is rolling out now, with important fixes and improvements. We strongly recommend updating to this version as soon as possible. Here’s what’s coming in 2.14: Improved communication between components and Base Station Further support for 4G cellular rol

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We are seeing a resurgence in reports of users who are seeing sudden and repeated motion triggers, resulting in a new recording every 3 minutes, and eventually a rapid battery drain for their Wireless Outdoor Camera. These repeated triggers seem to be occurring both during the day, and when Night Vi

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Here’s what’s coming in 2.17: More helpful error messages when WiFi is disconnected Fix to prevent excessive "WiFi Connection Lost" messages and spamming Sensor Pairing Mode and Keypad Menu timeout set to 40 minutes Potential fix for Spontaneous Arming Notifications when system is already Armed

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​​Hello and welcome to the ​​​​​​SimpliSafe Community!​​ ​​We’ve got a whole host of great features to help you find answers to all of your SimpliSafe questions, and join discussions with your fellow customers. I'd like to take you on a quick tour of just a few of them! But before we get started, d

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The Wireless Outdoor Camera has a built-in siren that can trigger to relay the alarm from the security system inside the home. Users have previously reported that after an alarm event occurs, and after disarming to disable that alarm, they are still hearing the Outdoor Camera’s siren continue to sou

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Major Safety Issue---Recently after an update or something I have found that my simplysafe door lock will not unlock from the inside if the lock is closed using the app or the keypad. No matter how much you try the lock will not unlock. This is a MAJOR safety issue. If you lock the door manually the

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Our camera engineering team is investigating a rare issue with the Outdoor Camera, which generates a loud buzzing when activated - e.g. when livestreaming from the SimpliSafe app. The noise seems to be coming from the unit itself, and not just the camera feed. We have not yet found a cause, but

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