I appear to be having an issue with my glass break sensor. I had to break some glass and realized I was standing very close to the glass break sensor so I expected the alarm to go if but it did not. I activated the alarm, checked the sensor settings, removed and replaced the sensor battery but I cou

I ordered an outdoor camera for my system and after a lot of trouble getting it setup because of issues updating my base station I noticed I cant Live Stream the camera for more than a minute before the connection drops. I'm thinking these must be something wrong so I contact support and after being

Hi: Intermittently we get a notification that our WiFi has been disconnected. Please see attached image for an example. The WiFi then automatically reconnects (we don't do anything with the SimpliSafe system). The shortest time period that this occurs for is 5', and the longest has been ~2 days. The

I cannot stop a one tone chime on my base station. It goes about every 60 seconds. I have talked to tech support more than once, chatted numerous times but nothing. I have done all the fixes they have suggested. I have turned off all volume controls. The only way I can stop the chime is to pull the

Court of Appeals blocks FTC Click to Cancel rule. So all unscrupulous businesses who practice negative options can continue messing with customers, can keep their retention departments etc., Customers just wanted a straight forward & honest, easy cancellation process. Including one business I won't

Don't know. But I'm done and moving on. Same Mesh wifi. Same base location, same base. The junk cameras detect but don't send any videos up. So they are not connected no matter how many reboots. I've reset them for the final time. Or server side issues again. Base lost wifi too and was very fininky

Hello, I am extremely frustrated and annoyed with the customer service of SimpliSafe. I ordered my new system on May 22nd with 1 Day Overnight shipping. As of June 23, my order has not arrived, nor has it shipped. 5 conversations with customer service agents and I have no resolution. Over $300 spent

My home system was disarmed at 5:30 a.m. At 11:40 a.m., an internal alarm went off, and my outdoor SimpliSafe camera siren went off, but the system did not trigger an event. Simplisafe monitoring was not notified, and my system control panel showed it was off. So why did the inside alarm and the cam

Here’s my rant. I’m using iOS and IPadOS, but not a fanboy of Apple. The re-order of Simplisafe cameras still doesn’t work. App version 2300.41.0. I have deleted the app and reinstalled, but no cigar. Next issue. What is wrong with this picture? No livestream image. By the way there is nothing wrong

Just as the title says; they’re just not picking up anything. Sensitivity high, whole area covered, good signal, plugged in and nothing. Standing right in front of it and nothing. I’ve only been using this system for a month and am very disappointed. There was a guy messing around with my outdoor ou

This started a few months ago. Often, in the middle of the night, the base station starts loudly beeping and flashing. Not a single notification, but a continuous beep. The only way to stop it, is to use the keypad to select the "Mute" option. No option in the app to mute the alert. This is exceptio

In August 2024, I created a post about how my gen 2 motion sensors would randomly stop working without notice, but it appears that SimpliSafe has hidden that post. The motion sensors show as being online, and I do not receive any error messages when they randomly stop sensing motion. They are instal