Hello Community, The first update of 2023, this one mostly with under-the-hood improvements, and even more support for upcoming features. Here’s what’s coming in 2.10: Added support for UL985 Standard for Safety Household Fire Warning System Units Fixed an issue where the Base Station may

I went to check my system on my iPhone app and it is gone. It gives me the option to set up a new system.  I set the alarm from the app last night so not sure what happened.  The app doesn't appear to have updated so not sure what changed or happened. How do I resolve it? Do I set up th

I’ve had my 3rd generation system for about five weeks. In that time, I have had to reset the base station two times. I find this problematic, because I travel frequently and need my system to be operational continuously. I have been reading online, and it appears that loss of cell phone connecti

How to change battery in key fob

In my password manager's entry for Simplisafe, I have the following documented: "Save recovery codeCopy this code and keep it somewhere safe. You’ll need this if you ever need to authenticate your account without your device." . Followed by a 24 character code. Is this recovery code still rel

Motion Notifications are on for the doorbell and outside camera. They just aren't working. Outside Camera is 1.7 Version Firmware and doorbell is 2.6.

When the outdoor camera is plugged into USB power should it immediately charge to 100% or is there a charging profile where it will discharge to a certain percentage before charging?

I believe our system software is out of date. Numerous keypad update attempts always say "current." Base has completely lost WiFi configuration twice this past week after working fine for a year. Keypad 1.6.2 Base Station 1.6.8 Please advise.

I removed a sensor from the app while I was debugging the location for it, and want to add it again. I have removed the battery to reset, pressed the button on it as I did when I first added it, nothing works. How can I add a sensor which I removed prior?

Contacted customer support today, I ordered big system earlier in year, and referred family and friends who all bought. Added a solar charger to my outdoor camera after long discussion with phone rep, who knows I live in chilly Michigan. BTW, solar charger 3x cost of battery, could have bought extra

Is the carbon monoxide detector supposed to show up in the app or on the website under devices? Mine does not show in the app or on the website or on the keypad. I see on the website there is a category for smoke detectors and carbon monoxide detectors, but only my smoke detector shows up under that

I have two doorbell pros, installed a wifi booster later. Do you really have to remove the doorbells just to change the network?🤔🤪