We’ve received reports of multiple sensors reporting as Offline on users’ systems, or that the Keypad is reporting that it is Out of Range as of late without prior issues.   Our engineering teams have been actively investigating this issue, and the good news is that we were able to

We have been seeing rare reports where users cannot initiate camera recordings or watch livestreams using the SimpliSafe® Online Account. Functionality on the SimpliSafe® Mobile App is not impacted.   Our teams are aware of this and are working on a fix. If you are experiencing this, p

Hello, I am a new Simplisafe customer, and I am having issues with keypad, entry sensors and water sensors going offline randomly. Last night I had multiple failures with multiple sensors going offline in the middle of the night. First to go was the entry sensor on the 1st floor, hr. later water sen

Since this latest firmware upgrade(2.18.6.0) to my base, I amd now gettign errors about wireless interference. My base is about 15 ft from my access point. I have changed the channel of the ap, and moved the base to another location , stilll getting same error.

Weird that the firmware update as reported by Simplisafe is so bland for this camera update (1.41): https://support.simplisafe.com/conversations/updates/latest-firmware-updates/62aa393c5d9c8e1aba0ac13e I found 2 MAJOR changes with this update that are not being reported: 1. Ability to "reorder yo

My wife and I just got back from a European river cruise and celebrated our graduation from our University decades ago (yeah a lot) with three other couples. One couple drove up from a southern state and flew with my wife and I and left their car in our driveway.  Was nice to be be able to sho

This is my second simplisafe system. I have had it for 6 months. The doorbell camera stopped accepting a charge. I bought an extension chord and it won't accept it. I tried to charge it from the original chord and it would not accept a charge. Now it is completely dead. It said online it was "critic

My devices started dropping off line in the middle of the night a couple of weeks ago. I removed and added them back in and encountered the same issue.

We have experienced delayed "Arming" and door lock notifications for the last week. The SS app also takes a long time to update and show the correct status once we leave our home. I assumed it was a wifi issue, but yesterday I put our system in test mode and received all critical alerts immediately.

Hi, Ever since the most recent 2 base station updates, my iOS app’s Device settings and overview status “pull down” hardly ever updates- even after it supposedly finishes ( takes an unusually long time now) it still displays the old status updated time. We have a cat that’s prone to escape, and seei

As the title says. Recently we've been running into a nightly issue. The system is in Home mode and we go to bed. Sometime during the night the keypads (we have 2) show Disconnected from the system errors. During this time the keypads are unresponsive and the alarm system does not appear to function

My credit card was hacked and I received an alert from Simplisafe that my old card was now invalid. In order to add a new credit card it can be done off the app, however to delete old credit card information from an account you need to call a 1-800 number and work with someone to delete the old info