Have to say, I thought this would be a great monitoring solution. Bought complete system and what a waste. The camera technology is sub par to competitors as is the software. The technology is clunky - no actual 'off' button for whole system. The base station will wake you for every brownout and pow

Please provide the option to delete an old/inactive account from the web portal.

We received reports of users seeing that the Overview page on the Android SimpliSafe® app is blank. The SimpliSafe® Online Account is not affected, and users can still arm, disarm, and manage their accounts there. Our internal teams released a hot fix last night, and this issue is now RESOLVED. If y

Curious about the new Series 2 Outdoor cameras. In speaking with customer service (English was a second language) I gleaned that they use facial recognition to inform the team who will make a call or actively intervene at the moment when a potential intruder is present. Is that correct? Is SimpliSaf

I try to skim the Simplisafe FCC and USPTO filings every so often but it'd been a while (several months, at least) until today. While I am cautiously optimistic I still REALLY hope that the FCC filing for "SimpliSafe Echo Smoke & CO Alarm Listener" is a device that will listen for T3/T4 tones from n

I'm looking at https://simplisafe.com/alarm-sensors and I notice that the following items (still, in some cases) aren't available for purchase in the SimpliSafe store anymore: Smart lock (Black) Keypad (Black) SimpliCam CO Detector My questions/comments are: - Are the items above going to be restock

The video for mounting an outdoor camera recommends purchasing a separate permanent mount for most applications. It comes with a magnet to mount which seems like anyone could just pull it down. I spoke with an expert agent who said most customers mount with the magnet. I'm not comfortable with that

I just installed Simplisafe camera yesterday. I used Xfinity before. I thought Xfinity's cameras were bad because Xfinity cameras were unable to catch many activities that happened in my front yard or street. But after switching to Simplisafe, I realized Simplisafe was no better than Xfinity even wo

Over the past 10 days has definitely been a learning experience for me, and of course, has provided some material for feedback to SimpliSafe. Last week my daughter's Doorbell pro stopped working and her chime unit started humming. A call support agent now has a chime kit coming (although not sure if

A SS customer since April of 2012, I take pride of my knowledge with SimpliSafe products and services, possibly a bit too much. A CO sensor, one of 3 in our house, started chirping this afternoon. Got my step ladder, took it down from the ceiling mount, changed the batteries and put it back up. Stil

Two days ago I upgraded my Pixel 8 to Android 16. Went smoothly and the SS phone app worked fine...so I thought until I opened the app this morning and saw a warning message that unless I allowed access in Do Not Disturb Mode I would not get any alerts, including alarm notices. Clicked on the link a

After a lengthy text session with Simplisafe today, they confirmed that the system can activate even with an outside door open. True, it will start monitoring the open door once it's closed, but in our case, we just spent a night with our patio door open and the system in 'home' mode. All push notif