SimpliSafe® is excited to share that today we are launching the beta program for our new Smart Alarm™ Wireless Indoor Security Camera with 24/7 live guard protection. This beta program is invite-only, and participation is limited, so keep an eye out on your inbox to see if you qualify. The Smart

I've been getting an error message from my base station that says the backup batteries are not charging. I called support today and they had me power down the base station and pull one of the batteries for about a minute, then re-insert it. It seemed to work, but just 2 hours later the base station

How can I add family members to the account profile so they have access to cameras and entry alarm functions?

After the last software update, I have one entry sensor that is not responding...I have replace the battery, no help...I also swapped positions with another sensor...still faults the original sensor

Replaced glass break sensor batteries twice and still getting error glass break sensor battery low. Checked voltmeter and got 3 volts. Any ideas?

I have three SimpliSafe cameras in my house right now. How are these "New" cameras any different?  Are my older SS cameras now obsolete and no longer useful?  Can I trade-in my old cameras for the new ones? 

I can not find how to order a new yard sign. When I try to order one the computer does not indicate how to complete the order. Please advise.

I learned this week that a base station that SimpliSafe sent me over a year ago contained regular Yellow Amazon double AA batteries. I only found out because we were getting an error message that the batteries in the base station were not charging.  I didn't know the base station even had batt

Has there been any movement on this topic. This is definitely a deal breaker, and I am researching other services because of this lack of functionality.

It has been a question and a topic of discussion for Simplisafe for many months.   We need a Night Mode mode in addition to the Away and Home Mode.  This is a huge competitive problem for Simplisafe not to have.  We need to be able to arm our exterior sensors, without arming our moti

Hi all, When Multi-Factor Authentication is enabled, and after attempting to log into the SimpliSafe app with your username and password, the next step is to check your SMS inbox for a confirmation code. There is a known issue in the iOS version of the SimpliSafe app where minimizing resets it - so

With the base station connected to my home Wi-Fi and its cellular backup, I disconnected the ethernet cable from my modem to my router. I did not receive any push notification or SMS alert from SimpliSafe that my home internet connection had been lost.  Is this normal?  Does the base stat