Hello Community, One more small update for you with a couple of fixes, and support for our next release. Please note that if you are setting up a Smart Alarm Camera, you will need this version installed on your Base Station before continuing. Here’s what’s coming in 2.13: Added support for l

This afternoon I kept getting a "Wireless Interference Detected" notification on my phone while I was out. At the same time my teenage son who was alone in the house called me asking me to look at the camera and tell him who's at the front door because someone was banging on the door. I tried to act

Hello, How to change a battery in doorbell camera device? Thank You 

I just installed the new smoke/CO detector, but when I download the monitoring certificate from the control panel, the "Fire" box isn't checked, which is a requirement from my insurance company. Is this an issue with the new smoke/CO detector device?

Just leave a comment to win a fun prize pack! Hi folks, At SimpliSafe, home security is on our mind all year round, but especially in June when we celebrate National Safety Month! It’s a great reminder that before we embark on our summer escapades, it’s important that we take the time to make

Hi folks, The latest version of this firmware is focused around support for our upcoming launch of the Smart Alarm Indoor Camera. The eagle-eyed among you will have noticed that we are covering both the Outdoor Camera and Smart Alarm Camera here. Our devs now build firmware for both at the same t

I appreciate the addition of scheduling arming. However, after testing, the present algorithm has a big enough flaw that for me, it's not worth using yet. Specifically, if my system is armed in away mode and a scheduled Arm to home mode time occurs, the system will re-arm in home mode, inactivatin

My cameras are extremely unreliable and disconnect constantly for the last 3 years, usually when I need them most. I've tried everything I can think of, I've posted my complaints to Reddit (and will continue to do so), and searched online and in these help pages for troubleshooting tips, followed al

Upon initial installation of my system, I discovered that two doors needed slim magnets to be installed due to the way the doors were designed. After 6 weeks, and a few glitches in Simplisafe understanding my problem, two small slim magnets were delivered. How are these installed? An entry se

Hi All, after updating the app for iPhone 13 pro with up to date iOS ,the camera settings menu I am unable to configure the general behavior of the camera in turning on or off the privacy shutter. The menu is not responding. Other menus in the camera setting are good. I am able to do it in web app.

I was just made aware of this link which details new SimpliSafe plan names, pricing and what appears to be changes in functionality: https://support.simplisafe.com/articles/alarm-events-monitoring/what-are-the-service-plan-options/6344794a013ba90af0bce6a4 There's also additional information at

A recent SimpliSafe (SS) update now requires MFA at every log in. Even on recognized hardware. And it also automatically logs out after a short time of inactivity. This is an aggravation. SS has publicly stated that existing customers could continue Log In policy as before. But I can't! I've bee