Here’s what’s coming in 1.23: Enhancements to motion detection accuracy Minor improvements to WiFi stability General stability and performance improvements Laying groundwork to support upcoming features Firmware updates for the Wireless Outdoor Camera and the Smart Alarm Wireless Indo

We have identified an issue with the iOS version of the SimpliSafe® app, where the timestamp is being obscured for each entry in the Timeline. The issue is related to how the app handles iOS text scaling. So you may encounter this issue if you have set the text size in iOS to higher than the default

We have been made aware of an issue starting late last week, where some Video Doorbell Pro units were not responding to motion alerts, nor initiating recordings. The units remained connected, and were still available for live streaming, and also responded and initiated recordings on doorbell button

Here's an article from USA Today regarding cellular and Wi-Fi jamming... https://www.usatoday.com/story/tech/columnist/komando/2024/02/29/thieves-using-wifi-jammer/72758559007/#:~:text=The%20gang%20places%20cellular%20and,and%20internet%20are%20hard%2Dwired I've also seen on our NextDoor app a coup

When I look at events the app no longer shows the time of an event. Videos show time when clicked but not other events like when the system is armed or disarmed.

The link below will open up an article on new, exciting features that will soon be coming to Simplisafe Fast Protect customers and their outdoor cameras. Not to be a spoiler, but wow! Facial recognition, Fast Protect proactive steps with live agents before an intruder even gets into your home...grea

We are receiving reports of a small number of Base Stations being disconnected from WiFi after updating to firmware 2.16. After attempting to reconnect the Base Station manually, users may also encounter an “Incorrect Password” error, even after double-checking that the password is correct.Our engin

I am on my third replacement video doorbell pro…that’s right four units, in a matter of months! They all have the same issue. They pick up motion no matter what the settings are on. I’ve tried all motion, people only, low, medium, high sensitivity, blocked out zones, blocked out all zones… no differ

Ever since Performance Mode was introduced in firmware 1.20, the live camera view for my AC-powered Outdoor Cameras has been unreliable in the web app, using either Chrome or Edge. When I click "Watch Live" in the web app, it usually -- but not always -- shows a gray box instead of showing the live

From the old discussion located here: https://simplisafe.com/blog/jam-detection-update and from public comments in regards to the known attack vector… It was stated that: ”In the near future, we will offer video verification for potential interference events, where experts at our monitoring center

Between my video doorbell and one outdoor cam on the front of my house, I would get an estimated 40 recordings per day. Starting last Thursday 5/2/24 (or thereabouts), I am lucky to get about 4 recordings per day. Where did the other 90% of my recordings go? (i.e. what change did SimpliSafe make las

I too would like to cancel my account, but have forgotten my safeword. The last time I was contacted by SimpliSafe I had forgotten my safeword, and the police were called. I no longer live at the address on file, but don't think the current occupants should be visited by police. What options do I ha