We have experienced delayed "Arming" and door lock notifications for the last week. The SS app also takes a long time to update and show the correct status once we leave our home. I assumed it was a wifi issue, but yesterday I put our system in test mode and received all critical alerts immediately.

We have been seeing rare reports where users cannot initiate camera recordings or watch livestreams using the SimpliSafe® Online Account. Functionality on the SimpliSafe® Mobile App is not impacted. Our teams are aware of this and are working on a fix. If you are experiencing this, please chime in h

Hello, I am a new Simplisafe customer, and I am having issues with keypad, entry sensors and water sensors going offline randomly. Last night I had multiple failures with multiple sensors going offline in the middle of the night. First to go was the entry sensor on the 1st floor, hr. later water sen

This is my second simplisafe system. I have had it for 6 months. The doorbell camera stopped accepting a charge. I bought an extension chord and it won't accept it. I tried to charge it from the original chord and it would not accept a charge. Now it is completely dead. It said online it was "critic

Weird that the firmware update as reported by Simplisafe is so bland for this camera update (1.41): https://support.simplisafe.com/conversations/updates/latest-firmware-updates/62aa393c5d9c8e1aba0ac13e I found 2 MAJOR changes with this update that are not being reported: 1. Ability to "reorder your

My devices started dropping off line in the middle of the night a couple of weeks ago. I removed and added them back in and encountered the same issue.

@simplisafe_admin Perhaps someone at Simplisafe can explain this. Honesty preferred not the run around canned replies. I reluctantly signed again today for self and recordings rather than let 5 of 7 cameras just rot, and not feasible financial value dollars wise, to return all for refund. Might as w

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Smoke detector test button sends alarm signal to monitoring company I test my smoke detector once a month. Each month, I press the test button located on the smoke detector. This sounds both the base station and the sounder on the smoke detector. This has been normal for me. This month, however, doi

I'll start off saying Ive been a Simplisafe customer for almost 10 years and I've always had issues with their customer service but I'm about to give up and go to ADT at this point. I have 2 houses "protected" by Simplisafe under the same account. One(my moms house) is charged to one card, the secon

I have two outdoor cameras, one the original model that has been in place for quite some time and a Series 2 camera. Both are on the standard magnetic mount with the SS AC power cord attached. Prior to the Series 2 an original OD camera was there and both it and the other had no issues. Within the p

if a device battery goes dead. After replacing the dead battery the system reports that the sensor was restored, YET the Simplisafe app STILL has the device in offline mode. The only apparent means to recover online status for the device is to delete and reinstall (Add) it into the system devices ag