The Wireless Outdoor Camera has a built-in siren that can trigger to relay the alarm from the security system inside the home. Users have previously reported that after an alarm event occurs, and after disarming to disable that alarm, they are still hearing the Outdoor Camera’s siren continue to sou

We’re happy to announce that a popular feature request is rolling out to all users! Included in the Fast Protect™ Monitoring and Self Monitoring w/Camera Recordings plans, Entry Sensor Announce enables your Base Station to verbally call out the sensor by name whenever it’s opened. e.g. “Front door

Today we launch a brand new section to our forum that will help the Community keep track of ongoing and confirmed system, product, and service issues. You can find the SimpliTracker on our homepage under the Popular Topics section: Or by following this link.   The SimpliTracker section will

We received reports of users receiving Push Notifications of the Activity category, even when the Activity category is not enabled. That is, they had been receiving notifications for arms and disarms, even though the option isn’t even available. We were not able to replicate the issue internally. B

We have received reports that some users were seeing recordings only for one camera per event, even when there are multiple cameras at the location. For example, users on our Community forum reported that their Secret Alerts on the Timeline would show only one recording, rather than all recordings f

I have a relatively large house with a system that includes 6 external and 2 internal cameras, all the motion detectors, entry sensors, CO/fire monitors, etc. (total of 41 devices).  As such, with thousands invested - it is not easy to change systems at this point, but I may be forced to. 

We are currently have the Gen3 SimpliSafe system with lots of components. SimpliSafe has recently released new iterations of some of the components (e.g. Wireless Indoor Camera, Motion Sensors, Smoke/CO Detector).  We have the original version of these devices and interested in doing an upgrad

What is Fast Protect™, what does it cost and does it result in the police actually coming when they generally arrive in at least 30 to 60 minutes (or longer) from the time the alarm goes off and SimpliSafe calls them.

Support is clueless and cannot help me. They have no idea of what they sent me. Unreal!!  Does anyone who received this thing to fix the movement issues recommend which way to install it? Towards the house or away from house. Still want my cars in driveway monitored. It's an easy question.&nb

I noticed that my mom's Simplisafe got a notice for an update the other day and that it showed a newer version of the firmware than what I saw on the app for my system. So when I got home I tried to do an update.  But I get one of two messages.  Either it tells me it's unable to check for

Long time SS customer - 3 different homes over the years and also provide SS for my parents. I learned a lot the past couple weeks about the new professional monitoring plan price structures and features that you will have and lose unless you pay the highest price/level. We only have 1 camera at

after finding out how to set it up ive added all devices  temp sensors door sensor keypadbasestation only devies that do NOT show up are the Motion sensors themselfs any help would be appreciated  regards reg from the ukside note web team   please move to relevent area as i