SimpliSafe® System & Wi-Fi Requirements
What you need to know when setting up your system and connecting it to Wi-Fi
Read MoreRunning into issues during setup? We can help! Learn more about some common setup issues and how to solve them here.

SimpliSafe® System & Wi-Fi Requirements
What you need to know when setting up your system and connecting it to Wi-Fi
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No White Light During Initial Base Station Setup
Your Base Station should have a white light during setup
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Can't Connect Camera to Wi-Fi During Setup
Learn more about your camera’s connection and troubleshooting it here
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Understanding and Preventing False Alarms
Regular system maintenance can help prevent false alarms
Read MoreOutdoor Camera has a Blinking Blue Light
Motion Sensor Gen 2 False Alarms
What Does "Invalid Base Station Serial" Mean?
Preventing False Alarms From the Smoke & Carbon Monoxide Detector
Incomplete Recordings for Cameras
Using Motion Sensors with Pets
Key Fob Not Responding To Button Presses
How to Find the Serial Number for Your SimpliSafe® Device or Camera
How to Reset Your Smart Alarm Wireless Indoor Security Camera
Why Does my Base Station Have a Red Light?
Tamper Detected Error
What is the "Early Alert" Warning for the Smoke & Carbon Monoxide Detector?
Error 142: Unable to Set Up a Smart Lock
Night Vision Troubleshooting for Cameras
How to Reset the Wireless Outdoor Security Camera
Entry Sensor Not Responding
How to Reset the Smart Lock
How To Test Your System
Wireless Outdoor Security Camera Flashing Yellow During Setup
Low Battery Warning for Motion Sensor Gen 2
What is the Trouble Signal (three-tone warning sound), and how do I resolve it?
Motion Sensor Gen 2 Not Responding
Video Recordings for Camera not showing up on Timeline
Error: Unfinished Setup for Cameras
Unable to Set Up a Camera Because it is Already Associated With Another Account
What is the Constant Yellow Light on the Smoke and/or CO Detector?
Can't Connect Base Station to Wi-Fi During Setup
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