‎Installation Troubleshooting | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Is SimpliSafe® available outside of the United States?
Post Alarm Follow Up Communication
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Where to Place the Carbon Monoxide Detector
Where Can I Submit a Product or Feature Request?
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
What Does "Invalid Base Station Serial" Mean?
Smart Lock Series 2 Settings & Customizations
Original SimpliSafe® Water Sensor Installation Guide
Original SimpliSafe® Overview
What Are the Business Features Included in the SimpliSafe® Mobile App?
SimpliSafe® Beta
Which Version of the Solar Panel do I Have?
Biometric Authentication for SimpliSafe® Accounts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
What is a Cross Zone Jurisdiction for Monitoring Permits?
How to Replace the Original SimpliSafe® System's Batteries
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Multi-Camera Live Streams Beta for Businesses
What are the Wi-Fi upload speed requirements?
How do I reset or change my password for my SimpliSafe® account?
Upgrading Your Smart Lock to the Smart Lock Series 2
Why Can't I See All of My System Locations in the Mobile App?
How to Find the MAC Address of a SimpliSafe® Device
How To Replace Water Sensor Battery
Extra Siren Batteries are Dying Quickly
Change Temperature Sensor From Fahrenheit or Celsius
Outdoor Camera is Detecting Motion too Late