SimpliSafe® System and Wi-Fi Requirements
Updated
App Requirements:
The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:
Android 9 and above
iOS 15.0 and above
Network Requirements:
Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimize your network for usage with your SimpliSafe® Security System.
Your Wi-Fi network must have a password
Your Wi-Fi network must be broadcasting at 2.4GHz
SimpliSafe® cannot connect to 5GHz networks
Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted
Your SSID and password cannot exceed more than 31 characters each
Your network must be configured as WPA2 or WPA2/3 Mixed Mode
WPA3 only networks are not compatible with SimpliSafe® devices at this time
Upload speed requirements based on live stream quality:
1080p or higher - 2 Mbps per camera
720p - 1.5 Mbps per camera
480p - 1 Mbps per camera
Unsupported Network Setups:
Wi-Fi networks that require portal login