App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

• Android 11 and above

• iOS 16.0 and above

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimize your network for usage with your SimpliSafe® Security System.

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting at 2.4GHz

• SimpliSafe® cannot connect to 5GHz networks

• Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your SSID and password cannot exceed more than 31 characters each

• Our cameras cannot connect to networks where the SSID or password contains semi-colons (;) or backslashes (/)

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

• WPA3 only networks are not compatible with SimpliSafe® devices at this time

• Upload speed requirements based on live stream quality:

• 1080p or higher - 2 Mbps per camera

• 720p - 1.5 Mbps per camera

• 480p - 1 Mbps per camera

Unsupported Network Setups:

• Wi-Fi networks that require portal login