‎My Video Doorbell Pro Won't Connect to Wi-Fi During Setup | SimpliSafe Support Home

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup


The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.

A short list of requirements can be found below:

  • Your Wi-Fi network must be broadcasting 2.4GHz

    • SimpliSafe® cannot connect to 5GHz networks

  • Your SSID and password cannot exceed more than 31 characters each

  • Your network must be configured as WPA2 or WPA3/2 Mixed Mode

    • WPA3 only networks are not compatible with SimplISafe® at this time

COX and Xfinity default their network security settings to the WPA3 protocol. To connect the Base Station to Wi-Fi or install the SimpliSafe® cameras, you’ll need to temporarily change this to WPA2. Once these devices are set up, you can change this setting back to WPA3.

COX subscribers will need to reach out to their Internet Service Provider (ISP) to temporarily switch the network from WPA3 to WPA2 security. 

Xfinity subscribers using the Xfinity gateway should be able to make these changes within the Xfinity Mobile App. Click on Wi-Fi from the bottom menu, then select Wi-Fi Details. Choose Edit Wi-Fi Settings. Under Security Mode change this setting to WPA2, then tap on Save to save your changes.

We recommend troubleshooting your network by following the steps in the guided flow below.