‎My Video Doorbell Pro Won't Connect to Wi-Fi During Setup | SimpliSafe Support Home

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup


The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.

A short list of requirements can be found below:

  • Your Wi-Fi network must be broadcasting 2.4GHz

    • SimpliSafe® cannot connect to 5GHz networks

  • Your SSID and password cannot exceed more than 31 characters each

  • Your network must be configured as WPA2 or WPA3/2 Mixed Mode

    • WPA3 only networks are not compatible with SimplISafe® at this time

If you are still having trouble connecting your camera to Wi-Fi after taking the above steps, we recommend giving the RouteThis Helps app a try. RouteThis Helps is a network analyzing tool that can scan both your network and device to determine if there are additional steps that may need to be taken to get things up and running


Pinpoint and fix network connectivity issues to improve your SimpliSafe® experience with the RouteThis Helps app.

Download the RouteThis Helps app from the Google Play Store or Apple App Store.


1. Download the RouteThis Helps app

2. Open the app and enter the code SAFE

3. Stand next to your SimpliSafe® device and run a network scan

4. Follow the instructions in the app to improve your network and get connected to your SimpliSafe® devices