Can't Connect Camera to Wi-Fi During Setup
If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.
A short list of requirements can be found below:
Your Wi-Fi network must be broadcasting 2.4GHz
SimpliSafe® cannot connect to 5GHz networks
Your SSID and password cannot exceed more than 31 characters each
Your network must be configured as WPA2 or WPA3/2 Mixed Mode
WPA3 only networks are not compatible with SimpliSafe® at this time
We recommend that you have your 2.4GHz and 5GHz networks separated and not merged together. Most routers and Internet Service Providers (ISPs) by default will create a single network that broadcasts 2.4GHz and 5GHz at the same time. To separate the network, you may need to consult with your ISP or reach out to your router manufacturer for configuration assistance.
Use the guided flow below for an interactive, step-by-step experience that will help you connect to Wi-Fi:
If your phone is currently connected to a 5GHz network and you have a 2.4GHz network available, please use your phone’s Wi-Fi settings to switch the network before trying to connect the camera to Wi-Fi again.
iPhone / iOS Wi-Fi Settings:
Go to Settings on your iOS device
Select the 2.4GHz network from the list of available networks
Enter your password
Tap on Join in the upper right hand corner to connect to the Wi-Fi network
Android Wi-Fi Settings:
Go to Settings on your Android device
Navigate to Wi-Fi Network
Select your 2.4GHz network from the list of available networks
Enter your password
Save to connect to the Wi-Fi network
*These steps may vary depending on your Android device. Consult with your phone's manual for further directions.
Still having trouble connecting?
There are steps you can take if your camera keeps losing Wi-Fi Connection after setup. If you continue to have trouble after taking those steps, don’t hesitate to reach out to our Support Team for further assistance.