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770 Messages
Base Station repeatedly disconnecting and reconnecting from WiFi
If you are subscribed to monitoring service, and if your Base Station is ever disconnected from WiFi, you will be sent a “WiFi Disconnected” warning notification to let you know. Of course, that warning message also means that your Base Station has switched over to the built-in cellular backup connection, and your system will continue to function normally. You’ll be able to control your system through the SimpliSafe® app, and the system will continue to report to monitoring for alarms.
But if you are seeing that warning message often, there might be a problem with the stability of your WiFi network. Some of the troubleshooting tips on our Help Center might be able to help.
With the rollout of Alarm System firmware 2.16, our engineering team has also added a set of optimizations to WiFi behavior that may help. We strongly recommend updating to the latest firmware. Learn more about how to update your Base Station here.
ride525
181 Messages
7 months ago
"Wifi Disconnected" and then, usually a few minutes later,
"WiFi Connection Restored"
I've had my system a month or so, and seen this message before, but today was the worst by far.
Help, please., I'm worried about cameras not working when I need them.
Thanks,
EDIT: Tried to reset base station, which in now slow flashing slowly red......arrrgggghh
EDIT2: Plugged into a different outlet, and it's not flashing red any more.
4
jlt
2 Messages
7 months ago
It's worth noting that the wifi is typically restored within a few seconds of being lost, when this occurs. But I receive messages on my phone via the Simplisafe App. over and over and over, until I go to the keypad and resolve this.
This is unacceptably annoying, but more importantly, if this occurred when we are not at home, I would not be able to resolve it and my system would not function correctly or would fail.
I need a solution to this problem ASAP.
22
kennw10_1
5 Messages
7 months ago
Got new card for 4g, one day later started again. Reset everything, lasted almost one day.
Thinking back, I did not install the system firmware update until late June. Coincidentally, that's when the problem started. Related?
Just a thought, no one else has brought it up.
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grich67
2 Messages
7 months ago
Anyone else having a similar issue?
2
greenmymac
7 Messages
7 months ago
Recently my Gen 3 base station has been sending me a notification that the Wi-Fi has lost its Wi-Fi connection. Then about 45 seconds later a new notification that it has regained wifi. I have the most recent firmware. My router has not had a firmware update recently and it’s been restarted. The base station is about 10 feet from the router. I also have the latest firmware on the base station.
any ideas?
9
davidgmillman
6 Messages
7 months ago
Has anyone had(have) the problem of your wifi connection being lost, almost every day, at the same time, for about a minute or so. Very annoying ?
45
georhill
4 Messages
7 months ago
I have an xFi (xfinity) cable modem/router. This is my second base station. (I was sent a new one because the first one had these same problems.) During set up it connects OK to wifi 2.4 Ghz band. (xFi uses the same wifi broadcast name for combined 2.4 and 5 band but it is connecting to 2.4). My simplisafe security app timeline shows that shortly after set up the base station starts to disconnect and reconnect randomly and repeatedly, many times in the span of a few hours. Sometimes the interval is 1 minute, sometimes 1 hour. Eventually it fails to reconnect at all and to get it to work again I have to remove the device from xFI and set it up again.
6
dmomeyer
18 Messages
7 months ago
I lose my wifi every morning at around 8:00 AM. It comes back on and then it loses connection and comes back. This has happened ever since I downloaded the last update which was about 1 week ago.
118
dmomeyer
18 Messages
7 months ago
I lose my wifi every morning at around 8:00 AM. It comes back on and then it loses connection and comes back. This has happened ever since I downloaded the last update which was about 1 week ago.
117
randyltodd
2 Messages
7 months ago
My SS hub has an excellent connection to my wifi wireless access point. When connected the system works fine. But when it disconnects it causes issues, most importantly my smart indoor camera will not come online. It says it's connecting and accessing camera, but it never shows camera. I am concerned that the the cellular cannot handle the camera. I have purchased a second system for my son and his wife, but I am considering returning both systems because if this major issue. It seems to be ongoing with many users.
So, can you help me fix this? I have removed the batteries and restarted the hub as instructed. I bought a new router, unify pro, and the problem continues.
Thank you.
1
0
searssd
6 Messages
7 months ago
Our base station has been alerting that the wifi is disconnected at random times. After a few minutes it alerts that it has reconnected. This appears to be getting worse. We do not have any other problems with wifi in the house and I have reset all network devices.
4
hdtvee
8 Messages
7 months ago
For the last month os so, since I did a did a firmware update, the base station has lost connection with the house wifi at about the same time each day. Then restores after about 10 minutes.
None of the other wifi connected devices in the house loose connection. Definitely only an issue with the base connection.
I also tried replacing the base with no resolution and sent hours on the phone with SS customer service.
Did another firmware update and still daily disconnect but at a different time.
I get disconnection notifications, via email, text, and the app.
I also tried resetting the router b ut same issue persists.
This happens evert day and I am afraid to set the alarm in case something happens.
Please advise. Very annoying and interrupting.
Thank you.
This started with the original firmware keypad/base update.
1
KTsafe
1 Message
6 months ago
A greater issue is that the WiFi disconnect and reconnect alerts (push notifications) cannot be turned off. I called customer support, and the representative advised me to turn off the notifications for "warnings." I did so, but the issue persists. These push notifications wake me up at night for no good reason. Please make this a development priority. A customer must be able to turn off this type of notification.
1
gt9104
7 Messages
5 months ago
I've battled this disconnect problem for well over a year. A replaced base station didn't resolve the issue. My base station has been in the same location for 9 years and 4 years on the same router with zero problems. I've made several changes based on other comments such as setting a reserved IP address. One thing I have not done is set up a guest network for Simplisafe only. I shouldn't have to do that when every single one of my other 2.4 GHz devices have no issues. This is most definitely a Simplisafe problem that they can't seem to resolve. I'm about to the point of canceling the plan and searching for another system that works, regardless of the cost.
3