Account & Billing

How To Find or Change Your Safe Word

How can I see my Payment and Billing History?

How do I Activate Monitoring?

When is my bill due, and can I change the due date?

Unsubscribe from SimpliSafe® Emails

What if Someone is Forcing me to put in my PIN on the PIN Pad?

Multi-Factor Authentication (MFA) for SimpliSafe® Accounts

Biometric Authentication for SimpliSafe® Accounts

How To Set Up or Delete A Custom PIN

Setting Up A New PIN

2-Step Verification for SimpliSafe® Accounts

How do I reset or change my password for my SimpliSafe® account?

How To Find or Change Your Master PIN

How To Update Your Payment Method

How do I Change my Monitoring Plan?

Why Do I Need to Re-Verify My Phone Number?

Hiding Cancelled or Inactive Locations Within The SimpliSafe® Online Account

How to Create a SimpliSafe® Account

What are Primary and Secondary Contacts?

Securing Your SimpliSafe® Account

How to Update Your Email Address for Your SimpliSafe® Account

Using a Business Address With SimpliSafe®

Biometric Authentication Troubleshooting

What is a Safe Word?

How To Update Your Monitoring Address

How to Add Another Property to Your SimpliSafe® Account

How To Set Up, Change, or Remove A Duress PIN