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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
Why Can't I See All of My System Locations in the Mobile App?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Biometric Authentication for SimpliSafe® Accounts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What Is The Red Button On The Top Of The Keypad?
Video Doorbell Pro Motion Detection
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
App Error: Your connection is not private
Outdoor Camera Mount Feels Loose or Not Sturdy
Testing the Motion Sensor Gen 1
Motion Sensor Gen 1 Offline
What is Practice Mode?
My privacy shutter isn’t responding correctly.
How Does the Entry Sensor Respond During an Alarm
Outdoor Camera Permanent Mount Installation Guide
What Does "Invalid Base Station Serial" Mean?
How to Improve Upload Speed?
What does the signal strength next to my camera in the app indicate?
How many devices can I connect to the Base Station?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
My Entry Sensor Will Not Pair to My System
Motion Sensor Gen 2 False Alarms
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
What if Someone is Forcing me to put in my PIN on the PIN Pad?
What are the Wi-Fi upload speed requirements?
Dark Mode for the SimpliSafe® Mobile App
Maximising Battery Life of the Wireless Outdoor Security Camera
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Glassbreak Sensor Offline
Setting Up A New PIN