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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Dark Mode for the SimpliSafe® Mobile App
Outdoor Camera Mount Feels Loose or Not Sturdy
Motion Sensor Gen 2 Not Detecting Motion
How to Download Recordings From Your Camera
How to Rename a SimpliSafe® Sensor
Testing the Smoke Detector
Camera Motion Detection by System Arming State
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How many devices can I connect to the Base Station?
Setting Up A New PIN
How do I reset or change my password for my SimpliSafe® account?
What does the signal strength next to my camera in the app indicate?
Motion Sensor Gen 1 Offline
App Error: Internet Not Found
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Biometric Authentication for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Glassbreak Sensor Offline
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Where can I purchase additional yard signs, sensors, and other accessories?
SimpliSafe® Excess Payback
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How to add the SimpliSafe® widget to your Smart Phone
How To Replace Panic Button Battery
Where Should I Place My Base Station?
Panic Button Not Responding
Outdoor Camera Permanent Mount Installation Guide
Video Doorbell Pro Motion Detection
How to Improve Upload Speed?