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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How to Rename a SimpliSafe® Sensor
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Glassbreak Sensor Offline
Dark Mode for the SimpliSafe® Mobile App
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Outdoor Camera Mount Feels Loose or Not Sturdy
My privacy shutter isn’t responding correctly.
How to Find the Serial Number for Your SimpliSafe® Device or Camera
SimpliSafe® Excess Payback
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What Is The Red Button On The Top Of The Keypad?
What Does "Invalid Base Station Serial" Mean?
Testing the Motion Sensor Gen 1
Motion Sensor Gen 1 Offline
SimpliCam Wired Indoor Camera LED Status Light Colours
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Why Can't I See All of My System Locations in the Mobile App?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Entry Sensor Alert Voice Prompt
How to Improve Upload Speed?
App Error: Internet Not Found
How do I track my order?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How many devices can I connect to the Base Station?
What are the Wi-Fi upload speed requirements?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
What is Practice Mode?
How To Change The Entry Sensor's Chime Volume
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How To Replace Smoke Detector Battery