3 Messages
Lose wifi connection
Has anyone had(have) the problem of your wifi connection being lost, almost every day, at the same time, for about a minute or so. Very annoying ?
3 Messages
Has anyone had(have) the problem of your wifi connection being lost, almost every day, at the same time, for about a minute or so. Very annoying ?
davey_d
Community Admin
•
4.8K Messages
1 year ago
Hi @davidgmillman ,
I have seen this happen before, and we haven't yet been able to pin down what's causing it. But I suspect that, unless there is somehow severe interference that's enough to overcome WiFi (at which point all of the devices on that same network should have trouble!), it's possibly something to do with your WiFi router's settings.
What kind of router/network do you have? And what settings are enabled? The more info you can give, the more I can pass on to our dev team to help figure this out.
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gjbrown74
3 Messages
9 months ago
Since the last keypad (system) update, I receive many throughout the day and night notifications of Wi-Fi being Lost and then Restored.
Within the last 2 hours, I have received 5 notifications. I don't want to turn Notifications off for obvious reasons but the barrage of false/positives is quite annoying.
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davidgmillman
3 Messages
9 months ago
I had the same problem. I called them. Had to reset, take out batteries, put back in...reset protocol. Call them.
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gjbrown74
3 Messages
9 months ago
Are you saying to Reset the Base Station or the keypad?
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Yngvai
9 Messages
9 months ago
I was having this same issue. I just posted how I solved the issue. For me, it was likely either due to a problem with too many splits in my coax cable causing internet stability issues, and/or an issue with Nest. I removed all cable splits and also upgraded my mesh to Asus and the daily disconnects are gone.
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cbw4850
1 Message
4 months ago
My wifi system is excellent and multibanded. It just started about three weeks ago and it is doing it now. I wonder if it can be the batteries winding down?
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creighmey2
1 Message
2 months ago
I've had SimpliSafe for a couple years, but first had this same problem about 3 months ago. One day, my base station starting losing then regaining its wifi connection repeatedly -- like, every 1-2 minutes. After researching online, I unplugged the base station, removed the battery, etc. to reboot it. Seemed to fix the problem. However.... A few weeks later, the problem reoccurred. I again rebooted the base station and this time, replaced the battery. Again, it seemed to fix the problem. However.... Today it started again. Between 1:12 p.m. and 4:06 p.m., it disconnected and reconnected to wifi a total of seventeen times! I was watching livestream TV for the first couple of hours and never had any wifi problems on the TV... For the last hour of that time, I was using my laptop online and also never had any problems. So it appears to be a problem only for the SimpliSafe base station. Very annoying, as another commenter said, to have constant notifications to my IPhone. And it's now 5:06 p.m. and for the last hour, the base station has had no problems. I think this is a connectivity problem SimpliSafe needs to address...
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