6 Messages
Lose wifi connection
Has anyone had(have) the problem of your wifi connection being lost, almost every day, at the same time, for about a minute or so. Very annoying ?
6 Messages
Has anyone had(have) the problem of your wifi connection being lost, almost every day, at the same time, for about a minute or so. Very annoying ?
davey_d
Community Admin
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5.7K Messages
3 years ago
Hi @davidgmillman ,
I have seen this happen before, and we haven't yet been able to pin down what's causing it. But I suspect that, unless there is somehow severe interference that's enough to overcome WiFi (at which point all of the devices on that same network should have trouble!), it's possibly something to do with your WiFi router's settings.
What kind of router/network do you have? And what settings are enabled? The more info you can give, the more I can pass on to our dev team to help figure this out.
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gjbrown74
12 Messages
2 years ago
Since the last keypad (system) update, I receive many throughout the day and night notifications of Wi-Fi being Lost and then Restored.
Within the last 2 hours, I have received 5 notifications. I don't want to turn Notifications off for obvious reasons but the barrage of false/positives is quite annoying.
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davidgmillman
6 Messages
2 years ago
I had the same problem. I called them. Had to reset, take out batteries, put back in...reset protocol. Call them.
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gjbrown74
12 Messages
2 years ago
Are you saying to Reset the Base Station or the keypad?
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Yngvai
11 Messages
2 years ago
I was having this same issue. I just posted how I solved the issue. For me, it was likely either due to a problem with too many splits in my coax cable causing internet stability issues, and/or an issue with Nest. I removed all cable splits and also upgraded my mesh to Asus and the daily disconnects are gone.
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cbw4850
2 Messages
1 year ago
My wifi system is excellent and multibanded. It just started about three weeks ago and it is doing it now. I wonder if it can be the batteries winding down?
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creighmey2
2 Messages
1 year ago
I've had SimpliSafe for a couple years, but first had this same problem about 3 months ago. One day, my base station starting losing then regaining its wifi connection repeatedly -- like, every 1-2 minutes. After researching online, I unplugged the base station, removed the battery, etc. to reboot it. Seemed to fix the problem. However.... A few weeks later, the problem reoccurred. I again rebooted the base station and this time, replaced the battery. Again, it seemed to fix the problem. However.... Today it started again. Between 1:12 p.m. and 4:06 p.m., it disconnected and reconnected to wifi a total of seventeen times! I was watching livestream TV for the first couple of hours and never had any wifi problems on the TV... For the last hour of that time, I was using my laptop online and also never had any problems. So it appears to be a problem only for the SimpliSafe base station. Very annoying, as another commenter said, to have constant notifications to my IPhone. And it's now 5:06 p.m. and for the last hour, the base station has had no problems. I think this is a connectivity problem SimpliSafe needs to address...
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chris_613
3 Messages
1 year ago
yea … started last week. nothing changed at all in the house or with any equipment. it’s the base station.
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eneudorff09
2 Messages
1 year ago
Yes, it happens to us daily, sometimes a few times a day. I can't figure it out!
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squill1
12 Messages
1 year ago
I have a SimpliSafe system with cameras, 100 miles away. I've been using a T-Mobile Hotspot (Franklin T10) for the Wi-Fi for 6 months now, and it works great (good signal to all cameras/system), but now every 2 to 14 days it loses Wi-Fi. T-Mobile says it's up, but SS is not re-connecting automatically. Sometimes I can head up there and unplug the hotspot (has battery backup) and SS automatically comes back up on its own, but sometimes it does not, and I need to physically power the hotspot off and back on, the SS again comes back up on its own. It is in a rural area, with decent signal for the Wi-Fi hotspot. I keep it because nobody else seems to be able to cover that area. Any ideas?
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squill1
12 Messages
11 months ago
The T-Mobile Frankin T10 Hotspot looks like it shuts off its Wi-Fi connections after about 3 days. It looks like it loses its ports one at a time 5/10, then 4/10, then 3/10, 2/10, 1/10, then 0/10. After that, you can never connect to the Wi-Fi again until a full power down reset... then all devices magically pop back up. The last time I even tried to connect to the Wi-Fi with my laptop and then my Android phone. They do not see the network, like it's shut it's WiFi off, but it still has 4 bars of 4 LTE network connectivity. So, it does not appear to be a SS issue, but a T-Mobile Frankin issue. They even sent me a new Franklin, but the same issue. They have not been able to help me. :(
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gjbrown74
12 Messages
11 months ago
I'm still experiencing WiFi Lost issue. When I receive notice, I check my WiFi and shows I'm connected and my speed is at 500+Mbs.
I have done the reset of the Base Station (unplugging and pulling batteries) This doesn't seem to solve it.
My Key Fob has stopped working and SimpliSafe says I'm not connected to WiFi. I have gone through connecting (via Keypad) several times to ensure and it doesn't say I'm not connected. Still, key fob doesn't work.
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bobsundahl
7 Messages
9 months ago
We have been warned that travel burglars are using wifi jammers. How will this affect the capability of my SimplySafe System?
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jordanbeacham
10 Messages
8 months ago
Every complaint here has the same response from support to restart and make sure your network is 2.4GHz even though people say they continue to have issues. Even telling people to put their device FURTHER AWAY from their router. All of it is just beating around the bush. It's clearly a firmware update issue that happened recently but they refuse to look into it further or accept responsibility for some reason.
I am in this exact same boat. I have dozens of IoT setups and NONE of them have issues except SimpliSafe. For two years on this exact same system I had no issues. Now I can't even get it to stay connected to Wifi.
SimpliSafe support has not helped me at all past "Restart your base station by unscrewing..." and then "create a guest network which only allows 2.4GHz" which i have done. The station finds multiple of the same SSIDs (i'm guessing one for each mesh point...). It will work for a few minutes and then end up disconnecting again.
I think it is time for me to move on to a new security system and steer people with mesh systems away from SimpliSafe. Very frustrating.
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gjbrown74
12 Messages
8 months ago
My issue with my key fob has been resolved. SimpliSafe replaced it. Battery was dead.
I have no issues with a WiFi mesh (Google Mesh). One SSID @ 2.4Ghz. 4 access point - 1 at the router and 3 located throughout. My average speed is 147Mbps and as high as 700
The last firmware update w/ SimpliSafe resolved the connectivity loss. At this time, I am good to go with SimpliSafe
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