Lose wifi connection

@davey_d​  The only things that loses connection on my network is SimpliSafe.  I am using a Google Nest MESH router with 3 connection points.  My wifi signal in my house is EXCELLENT.    All of my other connections are never disconnected.      

@davidgmillman​ ah, then I might be on the right track. It's less about reception, and more likely something to so with how your WiFi network is set up.

One thing that has worked for other users is to try setting up a Guest network with 2.4GHz enabled only, and connect only your SimpliSafe Base Station to it. If that works (i.e. you no longer see these regular disconnects), I would actually suggest moving over all your cameras as well, if you have any.

@davidgmillman​ I’m having the same problems.  Wi-Fi works perfectly in house and with SimpliSafe cameras, but system keeps falling off base station.  I’ve replaced the base station, switched to guest Wi-Fi, switched to hotspot.  Same issues remain.  

I feel like this is a hardware or firmware issue that SimpliSafe is ignoring, as I’ve had SimpliSafe for years and never had this issue. 

@BNSimpli​ when was the last time you had updated your Base Station's firmware? Earlier versions did have compatibility issues, so that might be what's going on here. You can learn more about how to update from this page.

@gjbrown74​ 

I just checked my Wi-Fi settings for SimpliSafe and am running at 2.4 GHz.  All other Wi-Fi is working fine including IoT devices.  

@gjbrown74​ since it's the Base Station that actually connects to WiFi, that's probably what they're saying.

But it might also help to update your Base Station's firmware. Version 2.10 is rolling out now.