Using Your System
Account & Billing
Saturday, May 7th, 2022 11:50 PM
Has anyone had(have) the problem of your wifi connection being lost, almost every day, at the same time, for about a minute or so. Very annoying ?
2 months ago
1 year ago
Hi @davidgmillman ,
I have seen this happen before, and we haven't yet been able to pin down what's causing it. But I suspect that, unless there is somehow severe interference that's enough to overcome WiFi (at which point all of the devices on that same network should have trouble!), it's possibly something to do with your WiFi router's settings.
What kind of router/network do you have? And what settings are enabled? The more info you can give, the more I can pass on to our dev team to help figure this out.
@davey_d The only things that loses connection on my network is SimpliSafe. I am using a Google Nest MESH router with 3 connection points. My wifi signal in my house is EXCELLENT. All of my other connections are never disconnected.
@davidgmillman ah, then I might be on the right track. It's less about reception, and more likely something to so with how your WiFi network is set up.
One thing that has worked for other users is to try setting up a Guest network with 2.4GHz enabled only, and connect only your SimpliSafe Base Station to it. If that works (i.e. you no longer see these regular disconnects), I would actually suggest moving over all your cameras as well, if you have any.
@davidgmillman I’m having the same problems. Wi-Fi works perfectly in house and with SimpliSafe cameras, but system keeps falling off base station. I’ve replaced the base station, switched to guest Wi-Fi, switched to hotspot. Same issues remain.
I feel like this is a hardware or firmware issue that SimpliSafe is ignoring, as I’ve had SimpliSafe for years and never had this issue.
@BNSimpli when was the last time you had updated your Base Station's firmware? Earlier versions did have compatibility issues, so that might be what's going on here. You can learn more about how to update from this page.
9 months ago
Since the last keypad (system) update, I receive many throughout the day and night notifications of Wi-Fi being Lost and then Restored.
Within the last 2 hours, I have received 5 notifications. I don't want to turn Notifications off for obvious reasons but the barrage of false/positives is quite annoying.
I just checked my Wi-Fi settings for SimpliSafe and am running at 2.4 GHz. All other Wi-Fi is working fine including IoT devices.
I had the same problem. I called them. Had to reset, take out batteries, put back in...reset protocol. Call them.
Are you saying to Reset the Base Station or the keypad?
@gjbrown74 since it's the Base Station that actually connects to WiFi, that's probably what they're saying.
But it might also help to update your Base Station's firmware. Version 2.10 is rolling out now.
I was having this same issue. I just posted how I solved the issue. For me, it was likely either due to a problem with too many splits in my coax cable causing internet stability issues, and/or an issue with Nest. I removed all cable splits and also upgraded my mesh to Asus and the daily disconnects are gone.
4 months ago
My wifi system is excellent and multibanded. It just started about three weeks ago and it is doing it now. I wonder if it can be the batteries winding down?
@cbw4850 I would try resetting the Base Station to see if that stops these disconnects from happening. To reset the Base Station, take the following steps:
If that doesn't help, I would set up a Guest network with 2.4GHz enabled only, and just connect any SimpliSafe devices to it.
I've had SimpliSafe for a couple years, but first had this same problem about 3 months ago. One day, my base station starting losing then regaining its wifi connection repeatedly -- like, every 1-2 minutes. After researching online, I unplugged the base station, removed the battery, etc. to reboot it. Seemed to fix the problem. However.... A few weeks later, the problem reoccurred. I again rebooted the base station and this time, replaced the battery. Again, it seemed to fix the problem. However.... Today it started again. Between 1:12 p.m. and 4:06 p.m., it disconnected and reconnected to wifi a total of seventeen times! I was watching livestream TV for the first couple of hours and never had any wifi problems on the TV... For the last hour of that time, I was using my laptop online and also never had any problems. So it appears to be a problem only for the SimpliSafe base station. Very annoying, as another commenter said, to have constant notifications to my IPhone. And it's now 5:06 p.m. and for the last hour, the base station has had no problems. I think this is a connectivity problem SimpliSafe needs to address...
@creighmey2 It looks like your Base Station is ready to be updated with our most recent firmware. I would recommend installing this update to see if that solves this WiFi connection issue.
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