2 Messages
Wifi constantly disconnects and then reconnects
My SS hub has an excellent connection to my wifi wireless access point. When connected the system works fine. But when it disconnects it causes issues, most importantly my smart indoor camera will not come online. It says it's connecting and accessing camera, but it never shows camera. I am concerned that the the cellular cannot handle the camera. I have purchased a second system for my son and his wife, but I am considering returning both systems because if this major issue. It seems to be ongoing with many users.
So, can you help me fix this? I have removed the batteries and restarted the hub as instructed. I bought a new router, unify pro, and the problem continues.
Thank you.
davey_d
Community Admin
•
5.7K Messages
9 months ago
Hi @randyltodd ,
Please know that this is a public forum, so for your protection, we've removed your email address.
Your Base Station does have its own built-in cellular backup connection (activated by a Monitoring Plan), but it's used only for alarm signals.
The Smart Alarm Camera links with the Base Station for alerts (e.g. to start a recording during an alarm). But the main connection for anything related to video, like when you want to start a livestream, would need to use your home's WiFi. So that means if your WiFi ever goes down, your cameras will not be able to function.
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