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J

Tuesday, May 5th, 2020 8:21 PM

WiFi Disconnecting and Reconnecting Constantly

I am having an issue with my Simplisafe system where my system loses it's wifi connection and then reacquires it, over and over. This can occur as often as every 10-30 seconds. The only solution to resolve this is for me to go to the keypad and restore the wifi by re-entering the wifi password and waiting until it is restored. Then, it will function correctly until the next time, which may a month or less. Then it all starts again.

It's worth noting that the wifi is typically restored within a few seconds of being lost, when this occurs. But I receive messages on my phone via the Simplisafe App. over and over and over, until I go to the keypad and resolve this.

This is unacceptably annoying, but more importantly, if this occurred when we are not at home, I would not be able to resolve it and my system would not function correctly or would fail.

I need a solution to this problem ASAP.

1 Message

4 years ago

I'm having this problem as well. I'm getting it at least 5-10 times a day. This has been incredibly frustrating as I have changed nothing on my end. How are you "resolving" it on the keypad?

I do nothing, and the wifi simply restores itself until the next time. The "outages" seem to happen for only a few minutes at a time.

1 Message

4 years ago

I'm also having this problem.  My system is new and there is strong signal at the base.    Thus far, this only occurs in the middle of the night and is just an annoyance.  These generally recover themselves in less than 1 minute with no action on my part.  

I've reviewed my wifi router and network logs which show no indication of a problem.  Nor do any of the other devices on my wifi network ever have this issue.

2 Messages

1 year ago

I am having the same problem.  Rep said move base station closer to router.  Didn't help.  I also rebooted router.  Didn't help.  I also switched to an alternate Wifi system.  Didn't help.  Has anyone been able to resolve this problem?

1 Message

1 year ago

Recently moved and prior to moving I had no issues, then after moving my base station has been doing this. "Technical support" has been worthless, reading off a script which contains all the troubleshooting steps I've already tried (I have a background in IT)

2 Messages

@cengelhardt95​ Yes, their technical support is very weak.  I had a false smoke alarm, and the rep kept trying to get me to unscrew the detector.  It really just needed to come off the ceiling so you could access the battery, but no matter how many times I told him I had taken the detector off the bracket and down from the ceiling, he kept telling be to unscrew and open the smoke detector.  He clearly had never actually seen one of their smoke detectors.

Community Admin

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70 Points

@cengelhardt95​ when you moved, did you also get a new WiFi router? It's possible that there might be some sort of compatibility issue, or else a security or other setting that's causing the connection to drop.

It would also be useful to know what troubleshooting you have tried, because each step eliminates possibilities and will help us narrow down to the root cause.

2 Messages

2 months ago

Was having the same issue.  I have a wifi analyzer and saw one signal that was stronger than the router wifi.  
I looked up the MAC address of the stronger signal and found out it was a wifi Roku streamer that was only 4 feet from my SS3 base station, running on the same band as the SS3.  Once I changed it to the 5 Ghz wifi band, the problem went away.

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