1 Message
WiFi Disconnecting and Reconnecting Constantly
I am having an issue with my Simplisafe system where my system loses it's wifi connection and then reacquires it, over and over. This can occur as often as every 10-30 seconds. The only solution to resolve this is for me to go to the keypad and restore the wifi by re-entering the wifi password and waiting until it is restored. Then, it will function correctly until the next time, which may a month or less. Then it all starts again.
It's worth noting that the wifi is typically restored within a few seconds of being lost, when this occurs. But I receive messages on my phone via the Simplisafe App. over and over and over, until I go to the keypad and resolve this.
This is unacceptably annoying, but more importantly, if this occurred when we are not at home, I would not be able to resolve it and my system would not function correctly or would fail.
I need a solution to this problem ASAP.
It's worth noting that the wifi is typically restored within a few seconds of being lost, when this occurs. But I receive messages on my phone via the Simplisafe App. over and over and over, until I go to the keypad and resolve this.
This is unacceptably annoying, but more importantly, if this occurred when we are not at home, I would not be able to resolve it and my system would not function correctly or would fail.
I need a solution to this problem ASAP.
josephsiu
1 Message
3 years ago
I do nothing, and the wifi simply restores itself until the next time. The "outages" seem to happen for only a few minutes at a time.
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fredcwells
1 Message
3 years ago
I've reviewed my wifi router and network logs which show no indication of a problem. Nor do any of the other devices on my wifi network ever have this issue.
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stevenfinkler
2 Messages
1 year ago
I am having the same problem. Rep said move base station closer to router. Didn't help. I also rebooted router. Didn't help. I also switched to an alternate Wifi system. Didn't help. Has anyone been able to resolve this problem?
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cengelhardt95
1 Message
1 year ago
Recently moved and prior to moving I had no issues, then after moving my base station has been doing this. "Technical support" has been worthless, reading off a script which contains all the troubleshooting steps I've already tried (I have a background in IT)
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