I'm having this problem as well. I'm getting it at least 5-10 times a day. This has been incredibly frustrating as I have changed nothing on my end. How are you "resolving" it on the keypad?
I do nothing, and the wifi simply restores itself until the next time. The "outages" seem to happen for only a few minutes at a time.
I'm also having this problem. My system is new and there is strong signal at the base. Thus far, this only occurs in the middle of the night and is just an annoyance. These generally recover themselves in less than 1 minute with no action on my part.
I've reviewed my wifi router and network logs which show no indication of a problem. Nor do any of the other devices on my wifi network ever have this issue.
I am having the same problem. Rep said move base station closer to router. Didn't help. I also rebooted router. Didn't help. I also switched to an alternate Wifi system. Didn't help. Has anyone been able to resolve this problem?
Recently moved and prior to moving I had no issues, then after moving my base station has been doing this. "Technical support" has been worthless, reading off a script which contains all the troubleshooting steps I've already tried (I have a background in IT)
@cengelhardt95 Yes, their technical support is very weak. I had a false smoke alarm, and the rep kept trying to get me to unscrew the detector. It really just needed to come off the ceiling so you could access the battery, but no matter how many times I told him I had taken the detector off the bracket and down from the ceiling, he kept telling be to unscrew and open the smoke detector. He clearly had never actually seen one of their smoke detectors.
@cengelhardt95 when you moved, did you also get a new WiFi router? It's possible that there might be some sort of compatibility issue, or else a security or other setting that's causing the connection to drop.
It would also be useful to know what troubleshooting you have tried, because each step eliminates possibilities and will help us narrow down to the root cause.
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josephsiu
1 Message
3 years ago
I do nothing, and the wifi simply restores itself until the next time. The "outages" seem to happen for only a few minutes at a time.
0
fredcwells
1 Message
3 years ago
I've reviewed my wifi router and network logs which show no indication of a problem. Nor do any of the other devices on my wifi network ever have this issue.
0
stevenfinkler
2 Messages
5 months ago
I am having the same problem. Rep said move base station closer to router. Didn't help. I also rebooted router. Didn't help. I also switched to an alternate Wifi system. Didn't help. Has anyone been able to resolve this problem?
0
cengelhardt95
1 Message
5 months ago
Recently moved and prior to moving I had no issues, then after moving my base station has been doing this. "Technical support" has been worthless, reading off a script which contains all the troubleshooting steps I've already tried (I have a background in IT)
2
0