‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
SimpliSafe® Excess Payback
Dark Mode for the SimpliSafe® Mobile App
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Why Can't I See All of My System Locations in the Mobile App?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
App Error: Your connection is not private
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Entry Sensor Alert Voice Prompt
How Does the Entry Sensor Respond During an Alarm
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How do I track my order?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Panic Button Not Responding
What does the signal strength next to my camera in the app indicate?
Motion Sensor Gen 1 Offline
How to add the SimpliSafe® widget to your Smart Phone
How do I reset or change my password for my SimpliSafe® account?
Motion Sensor Gen 2 Not Detecting Motion
How To Change The Entry Sensor's Chime Volume
How to activate app control
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Camera Motion Detection by System Arming State
Video Doorbell Pro Requirements
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How to Replace Motion Sensor Gen 2 Battery
Outdoor Camera Mount Feels Loose or Not Sturdy
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How To Replace Panic Button Battery
How many devices can I connect to the Base Station?
Video Doorbell Pro Motion Detection
Testing the Motion Sensor Gen 1