Welcome to the Help Centre

05.20.2026 - Outdoor Camera

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered. There are a few steps you…

05.21.2026

CONNECTION ERROR WHAT IT MEANS If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. HOW TO FIX IT Remove the battery fr…

03.10.2026

​With the exception of the Base Station, SimpliCam Indoor Camera, Smart Alarm Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will display an er…

05.19.2026 - Installation Troubleshooting

Test Mode is a system state you can manually enter through the menu on your Keypad to check the connection between the Base Station and our Monitoring Center. While in Test Mode, you can also test the connection between your Base Station and other SimpliSafe® devices on your syst…

06.18.2026 - Alarm Events & Monitoring

You can update your payment method at any time within the SimpliSafe® Mobile App or Online Account. Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to a…

06.18.2026 - Alarm Events & Monitoring

We understand that your monitoring needs may change, that’s why we made it easy for our customers to upgrade or downgrade their monitoring plans. Looking to compare plans before making changes? Our plan comparison page can help you see what features are available for what plans a…

06.10.2026 - Installation

Overview The Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our Pro Premium, Pro Standard…

06.18.2026

The Entry Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Entry Sensor battery, slide the sensor up and off its' bracket. Then replace the lithium battery and slide the sensor back onto i…