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Thursday, March 21st, 2024 2:03 PM

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Wifi disconnecting and reconnecting randomly

Our base station has been alerting that the wifi is disconnected at random times. After a few minutes it alerts that it has reconnected. This appears to be getting worse. We do not have any other problems with wifi in the house and I have reset all network devices.

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Base Station repeatedly disconnecting and reconnecting from WiFi

Community Admin

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2.8K Messages

2 months ago

Hello @searssd, 

How far away is the Base Station from your Wi-Fi router? It may help to move it about 5-10 feet away from the router to see if that helps it maintain a stable connection. 

And I know that you have reset your router, but have you tried resetting your Base Station? If you have not, I would recommend doing so by taking the following steps:

  1. Remove the power plug from the Base Station, which will reveal the security screw.
  2. Unscrew the security screw using a Philips head screwdriver.
  3. Twist the entire bottom panel counter-clockwise, and pull away to open the battery compartment.
  4. Take out one battery. This will fully power down the Base Station.
  5. Wait 3 minutes with the Base Station fully powered down.
  6. Reinsert the battery and reassemble the Base Station.

But if both of those troubleshooting steps do not help, you may need a Wi-Fi extender to help the Base Station maintain its network connection. In that case, please reach out to our Support team and they will be able to assist you.

6 Messages

2 months ago

Thank you!

I will reset the base station as you describe.

The network and base station have been working fine for over 3 years in their current positions so I do not believe the distance between the router and the base is relevant.

Thanks again!

6 Messages

2 months ago

I reset the base station as specified. The wifi continues to cycle. I moved the base station within 3 feet of the wifi router and it still continues to cycle. Once every 4-5 hours. Next step is call support yes?

Community Admin

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2.8K Messages

Hello there @searssd​! 

Yes, I would next recommend contacting our Support team so they can troubleshoot further, and send over a Wi-Fi extender if needed.

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