Wifi disconnecting and reconnecting randomly

Hello @searssd, 

How far away is the Base Station from your Wi-Fi router? It may help to move it about 5-10 feet away from the router to see if that helps it maintain a stable connection. 

And I know that you have reset your router, but have you tried resetting your Base Station? If you have not, I would recommend doing so by taking the following steps:

1. Remove the power plug from the Base Station, which will reveal the security screw.
2. Unscrew the security screw using a Philips head screwdriver.
3. Twist the entire bottom panel counter-clockwise, and pull away to open the battery compartment.
4. Take out one battery. This will fully power down the Base Station.
5. Wait 3 minutes with the Base Station fully powered down.
6. Reinsert the battery and reassemble the Base Station.

But if both of those troubleshooting steps do not help, you may need a Wi-Fi extender to help the Base Station maintain its network connection. In that case, please reach out to our Support team and they will be able to assist you.

Thank you!

I will reset the base station as you describe.

The network and base station have been working fine for over 3 years in their current positions so I do not believe the distance between the router and the base is relevant.

Thanks again!

I reset the base station as specified. The wifi continues to cycle. I moved the base station within 3 feet of the wifi router and it still continues to cycle. Once every 4-5 hours. Next step is call support yes?