6 Messages
Wifi disconnecting and reconnecting randomly
Our base station has been alerting that the wifi is disconnected at random times. After a few minutes it alerts that it has reconnected. This appears to be getting worse. We do not have any other problems with wifi in the house and I have reset all network devices.
emily_s
Community Admin
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3.4K Messages
10 months ago
Hello @searssd,
How far away is the Base Station from your Wi-Fi router? It may help to move it about 5-10 feet away from the router to see if that helps it maintain a stable connection.
And I know that you have reset your router, but have you tried resetting your Base Station? If you have not, I would recommend doing so by taking the following steps:
But if both of those troubleshooting steps do not help, you may need a Wi-Fi extender to help the Base Station maintain its network connection. In that case, please reach out to our Support team and they will be able to assist you.
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searssd
6 Messages
10 months ago
Thank you!
I will reset the base station as you describe.
The network and base station have been working fine for over 3 years in their current positions so I do not believe the distance between the router and the base is relevant.
Thanks again!
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searssd
6 Messages
10 months ago
I reset the base station as specified. The wifi continues to cycle. I moved the base station within 3 feet of the wifi router and it still continues to cycle. Once every 4-5 hours. Next step is call support yes?
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