‎Wifi Disconnecting | SimpliSafe Support Home
 
greenmymac's profile

Wednesday, January 12th, 2022 1:49 AM

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Wifi Disconnecting

Recently my Gen 3 base station has been sending me a notification that the Wi-Fi has lost its Wi-Fi connection. Then about 45 seconds later a new notification that it has regained wifi. I have the most recent firmware. My router has not had a firmware update recently and it’s been restarted. The base station is about 10 feet from the router. I also have the latest firmware on the base station. 

any ideas?

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Base Station repeatedly disconnecting and reconnecting from WiFi

Advocate

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697 Messages

2 years ago

Reboot the base station fully (unplug from AC power AND disconnect the back up battery found on the bottom of the unit) and/or reboot your WiFi router would be the first thing I'd try.

Just curious, does this happen all day, every day? Or at specific times and/or days? I'm wondering if something is interrupting your Wi-Fi signal and if it's happening at roughly the same days/times then that might tell you who/what might be causing it. It's possible (even if unlikely) that your Wi-Fi is actually having a problem and your other devices are just more tolerant of a blip in Wi-Fi and/or just don't tell you they've lost Wi-FI as aggressively as your base station does.

Captain

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5.9K Messages

2 years ago

@greenmymac  I ran into this last summer, called support and did not get it resolved at first. Moved the base, no new electronics etc.  A friend of mine who works as a network engineer suggested I check latency on my broadband and a few other items.  Contacted my vendor (AT&T) and checking and found out there were "quality issues in our area" and they were working on it. About 24 hours later, no further issues.  you may want to reach out to your provider.

7 Messages

2 years ago

Sighhhhhh... Frustration continues. Had the basestation replaced and experienced the same issue. So I created a separate network JUST for the base station, and changed from wifi channel 5 to channel 11 to cut out some of the interference. But the issue still happens. I am at a loss and my only thought now is the most recent firmware on the base station is the cause. 

Thoughts?

Community Admin

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5.5K Messages

Could it still be an issue with how your router handles connections? I'm not super well versed in navigating router settings, but disabling some smart features, like OFDMA for example, might help.

 

We haven't had reports of these symptoms being traced to the most recent firmware, so I'm hesitant to say it's that. But I'm also going to attempt to push the latest incremental version to your Base Station, just in case.

Advocate

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697 Messages

2 years ago

Thoughts?

Just curious, does this happen all day, every day? Or at specific times and/or days? How often does it happen? I'm wondering if something is interrupting your Wi-Fi signal and if it's happening at roughly the same days/times then that might tell you who/what might be causing it. It's possible (even if unlikely) that your Wi-Fi is actually having a problem and your other devices are just more tolerant of a blip in Wi-Fi and/or just don't tell you they've lost Wi-FI as aggressively as your base station does.

7 Messages

@worthing​ Its random periods throughout the day. I just find it out out of all the wifi connected devices I have, this is the only one experiencing issues. I have been able to see connection times for my always on devices that stay in the house and none of them have interruptions in connection. In searching this forum, I saw I am not the only one who is having this issue. 

3 Messages

Did you ever get this resolved?  My base station is now doing the same thing you described.

This reply has been converted into a comment

3 Messages

1 month ago

Did you ever get this resolved?  My base station is now doing the same thing you described.

This comment was created from this reply

Community Admin

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2.8K Messages

@inanaudi​ How far away is the Base Station from your router? Moving it about 5-10 feet from the router can help the Base Station maintain its Wi-Fi connection in this situation. It can also help to create a guest Wi-Fi network locked down at 2.4GHz and connect only your SimpliSafe devices to it.

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