‎WiFi Lost / WiFi Restored alerts happening frequently | SimpliSafe Help Center
 
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Sunday, October 24th, 2021 4:57 PM

WiFi Lost / WiFi Restored alerts happening frequently



368 Messages

1 year ago

I get this about 5 times a week for the past year and that is no lie.  I logged into my router about a month ago to check when it last disconnected and it was 4 months previously ...  so my wifi actually ISNT going off.

34 Messages

1 year ago

I also reported this issue @2 months ago. However, my Wi-Fi was dropping @10 to 12 times a day! I emailed SS and included a listing of multiple incidents on the same date (from my time stamps). I subsequently spoke with SimpliSafe and they quickly responded by sending me a new base station. All seemed well...until a few days ago.

After changing my router's security settings from WPA2-PSK (TKIP) to WPA2-PSK (AES)...IT HAS STARTED AGAIN!!

I've sent SS another message through their web site regarding this recurring issue, asking whether this is some type of compatibility issue with their SS3 systems. I'm awaiting their response and will update this forum if I do receive a reply.
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