‎WiFi Lost / WiFi Restored alerts happening frequently | SimpliSafe Support Home
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grich67

2 Messages

Sunday, October 24th, 2021 4:57 PM

Closed

WiFi Lost / WiFi Restored alerts happening frequently

My base station is right next to my router and had been working fine in the past.  Probably sometime within the last month started seeing my email getting spammed with these frequent connection drops.

Anyone else having a similar issue?

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Updated 

3 years ago

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This conversation has been merged. Please refer the main conversation:

Base Station repeatedly disconnecting and reconnecting from WiFi

dandydons

371 Messages

3 years ago

I get this about 5 times a week for the past year and that is no lie.  I logged into my router about a month ago to check when it last disconnected and it was 4 months previously ...  so my wifi actually ISNT going off.

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Sarasota_Joe

35 Messages

3 years ago

I also reported this issue @2 months ago. However, my Wi-Fi was dropping @10 to 12 times a day! I emailed SS and included a listing of multiple incidents on the same date (from my time stamps). I subsequently spoke with SimpliSafe and they quickly responded by sending me a new base station. All seemed well...until a few days ago.

After changing my router's security settings from WPA2-PSK (TKIP) to WPA2-PSK (AES)...IT HAS STARTED AGAIN!!

I've sent SS another message through their web site regarding this recurring issue, asking whether this is some type of compatibility issue with their SS3 systems. I'm awaiting their response and will update this forum if I do receive a reply.

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