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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Video Doorbell Pro Requirements
Testing the Smoke Detector
Glassbreak Sensor Offline
How to Improve Upload Speed?
How to Find the MAC Address of a SimpliSafe® Device
How to Subscribe or Unsubscribe from SimpliSafe® Emails
Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Outdoor Camera is not Recording
How to Rename a SimpliSafe® Device
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Camera Does Not Detect People
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Biometric Authentication for SimpliSafe® Accounts
Is SimpliSafe® available outside of the United States?
SimpliSafe® Protectors Program
Extra Siren Batteries are Dying Quickly
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Adding New Devices to Your Original SimpliSafe® System
2-Step Verification for SimpliSafe® Accounts
Original SimpliSafe® Keychain Remote Installation Guide
Outdoor Camera has a Blinking Blue Light
How To Replace Water Sensor Battery
Using Motion Sensors with Pets
Outdoor Camera is not Live Streaming
What are the Packages Offered for SimpliSafe® Security Systems?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Multi-Camera Live Streams Beta for Businesses
How many devices can I connect to the Base Station?
Where to Place the Carbon Monoxide Detector
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
Camera Motion Detection by System Arming State
Preventing False Alarms From the Smoke & Carbon Monoxide Detector