Multi-Factor Authentication (MFA) for SimpliSafe® Accounts

Setting up Multi-Factor Authentication

1. Open the SimpliSafe® Mobile App and navigate to the three-bar menu in the upper left corner of the screen

2. Select Account Settings, and then Multi-Factor Authentication

3. You’ll be asked to log in again

   1. If you have not set up MFA yet, you’ll need to verify your account with 2-Step Verification

4. Select Phone as the authentication method, and then tap Continue

5. Enter a phone number where you would like to send notifications

   1. Note: only US and UK phone numbers are supported

6. Select how you would like to verify your phone number—you can choose either Text Message (SMS) or Phone Call

7. You’ll receive a 6-digit code. Type that code into the box in the SimpliSafe® Mobile App and then tap Continue

8. From here, you can tap + Add Authentication Method to add more contact numbers, or tap Done if you’re finished

You can follow the above instructions to return to the Multi-Factor Authentication screen and add more contact numbers at any time.

Didn’t Receive the 6-Digit Confirmation Code?

If you did not receive the 6-digit code when setting up MFA, it could be that your device has blocked the MFA number for SimpliSafe®. The MFA number that SimpliSafe® uses is

865-957-6630.

To unblock the MFA number on iOS:

1. Open up the phone app on your device and call 857-957-6630

2. You should receive a message stating “Sorry, the number you dialed is not in service”

   1. This is expected. Simply hang up the call and move on to the next step

3. Go to recents on your phone app

   1. This is the clock icon on the bottom of your phone app

4. Select All from the top left corner

5. Locate 857-957-6630 and select the blue “i” (information) icon on the right

6. Scroll to the bottom of the page and select “Unblock this caller”

To unblock the MFA number on Android:

1. Open up the phone app on your device and call 857-957-6630

2. You should receive a message stating “Sorry, the number you dialed is not in service”

   1. This is expected. Simply hang up the call and move on to the next step

3. Go to recents on your phone app

4. Locate 857-957-6630 and select the “i” (information) icon on the right

5. Scroll to the bottom of the page and unblock the contact

   1. The exact steps may vary depending on which Android device you use.

   2. For example, on Samsung select “more” on the bottom right and then choose “unblock contact”

   3. If you have any questions regarding the steps to take, please refer to your devices owner’s manual

When it’s time to log into your SimpliSafe® account using either the SimpliSafe® Mobile App, or SimpliSafe® Online Account, you’ll want to take the following steps:

1. Type in your username and password, then select Continue

2. A verification code will automatically be sent to the first Primary Contact’s number. If that is your number, skip to step 5

3. To select a different contact to receive the code, hit the arrow on the right of the phone number

4. Select the phone number you wish to receive the confirmation code. Once selected, the confirmation will be sent automatically

1. Note: If you receive a QR code prompting you to scan it on a device already logged in, hit the X on the screen to select a different confirmation method

5. Type in the confirmation code that you received via SMS or phone call and press Continue

6. You will now be logged into your SimpliSafe® account

*Please Note: MFA Confirmation Codes can only be sent to US and UK phone numbers. If you are traveling internationally, we strongly suggest logging out and logging back into the SimpliSafe® Mobile App prior to your departure. This will keep you logged in to the app for 30 days. 

If you want to change the number that receives your account’s security code, follow these steps in the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on a smartphone or tablet and log into your account

1. Note: the security code will be sent to your old phone number. If you no longer have access to that number, jump to the How to Change the Phone Number if You Do Not Have Access to Your Old Number section below

2. Navigate to the three-bar menu in the upper left corner of the screen

3. Select Account Settings, and then Multi-Factor Authentication

4. Enter the password for your SimpliSafe® account, and then select Continue

5. Verify your account using the code sent to your old phone number

6. Under Manage Multi-Factor Authentication, select + Add Authentication Method

7. Follow the on-screen instructions to add a new phone number to your account

8. Once this phone number has been successfully verified, remove the old phone number on your account by pressing the X next to it on the right side of the screen

9. Press Done on the bottom of the screen to save these changes

If you do not have access to the phone number previously used to verify your SimpliSafe® account, you can verify your account one of the following ways:

1. Using your recovery code on the SimpliSafe® Mobile App or the SimpliSafe® Online Account

2. Using biometrics on the SimpliSafe® Online Account

Using a recovery code on the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the three-bar menu in the upper left corner of the screen

3. Select Account Settings, and then Multi-Factor Authentication

4. Enter the password for your SimpliSafe® account, and then select Continue

5. You will then be prompted to verify your account. Select Try another method seen at the bottom of the screen

6. Select Recovery Code and then enter the code you were given upon creating your SimpliSafe® account

1. If you did not save your recovery code, please contact our Support team for additional assistance

2. After entering your recovery code, you will be presented with a new one. Be sure to save this code for future use!

7. Under Manage Multi-Factor Authentication, select + Add Authentication Method

8. Follow the on-screen instructions to add a new phone number to your account

9. Once this phone number has been successfully verified, remove the old phone number on your account by pressing the X next to it on the right side of the screen

10. Press Done on the bottom of the screen to save these changes

Using a recovery code on the SimpliSafe® Online Account

1. Using the browser of your choice, go to the SimpliSafe® Online Account

2. Log into your SimpliSafe® account

3. When prompted to verify your account, select Try another method at the bottom of the screen

4. Select Recovery Code and then enter the code you were given upon creating your SimpliSafe® account

1. If you did not save your recovery code, please contact our Support team for additional assistance

2. After entering your recovery code, you will be presented with a new one. Be sure to save this code for future use!

5. Select Manage Account from the navigation bar on the left side of the screen

1. If you do not see the navigation bar, click the three-bar menu in the upper left corner to reveal it

6. Under Multi-Factor Authentication, select Manage Multi-Factor Authentication

7. Enter your account’s login credentials again

8. At the bottom of the screen, select + Add Authentication Method

9. Follow the on-screen instructions to add a new phone number to your account

10. Once this phone number has been successfully verified, remove the old phone number on your account by pressing the X next to it on the right side of the screen

11. Press Done on the bottom of the screen to save these changes

Using biometrics on the SimpliSafe® Online Account

1. Using the browser of your choice, go to the SimpliSafe® Online Account

2. Log into your SimpliSafe® account

3. When prompted to verify your account, use biometric authentication

4. Select Manage Account from the navigation bar on the left side of the screen

1. If you do not see the navigation bar, click the three-bar menu in the upper left corner to reveal it

5. Under Multi-Factor Authentication, select Manage Multi-Factor Authentication

6. Enter your account’s login credentials again. You will then need to verify your account with biometric authentication a second time

7. At the bottom of the screen, select + Add Authentication Method

8. Follow the on-screen instructions to add a new phone number to your account

9. Once this phone number has been successfully verified, remove the old phone number on your account by pressing the X next to it on the right side of the screen

10. Press Done on the bottom of the screen to save these changes