The app error “Camera Disconnected” can occur for several reasons: Your Base Station needs to be reconnected to Wi-FiYour Wi-Fi network name or password has recently changedThe camera or your Wi-Fi router has lost powerYour Internet Service Provider (ISP) is experiencing an outageIf you encounter th

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no

Our professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke, CO), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees.You can learn more about each plan on our comparison page.

​Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. You can learn more about what batteries the Original SimpliSafe® devices use on our Help

CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe® systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charg

Want to know what's in the latest update? Check out our release notes on the SimpliSafe® Community!Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more. The way your system updates depends on the current firmware version your sys

You can update your payment method at any time within the SimpliSafe® Mobile App or Online Account.Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to an accepted one for pr

OverviewAlarm Screen is an optimized, in-app alarm handling experience. With critical alarm information consolidated on a single screen - you can feel more confident in your choice of canceling an alarm or requesting emergency dispatch through Alarm Screen.The alarm screen feature is an updated vers

Some police and/or fire departments may require permits for security systems and alarms. Once you have activated your SimpliSafe® Monitoring Service, the permit requirements for your municipality will be made available to you via the SimpliSafe® Online Account. Using the SimpliSafe® Online Account:L

OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our Pro Plus, Pro, Core (formerly Fast Protect™),

The Entry Sensor takes one (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Entry Sensor battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back onto its bracket.If your sens

If you receive the "Real Time Information is Temporarily Unavailable" error message, SimpliSafe’s connection to our real time events is experiencing a delay. This issue will usually resolve itself after a few minutes. If you are still experiencing issues, try logging out and back into the