Welcome to the Help Center

OverviewThe app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the col

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The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered.There are a few steps you can take to get your

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Our professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke, CO), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees.You can learn more about each plan on our comparison page.

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​Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. You can learn more about what batteries the Original SimpliSafe® devices use on our Help

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CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe® systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charg

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Want to know what's in the latest update? Check out our release notes on the SimpliSafe® Community!Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more. The way your system updates depends on the current firmware version your sys

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You can update your payment method at any time within the SimpliSafe® Mobile App or Online Account.Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to an accepted one for pr

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OverviewAlarm Screen is an optimized, in-app alarm handling experience. With critical alarm information consolidated on a single screen - you can feel more confident in your choice of canceling an alarm or requesting emergency dispatch through Alarm Screen.The alarm screen feature is an updated vers

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We understand that your monitoring needs may change, that’s why we made it easy for our customers to change their plans accordingly. You can read through the article, or use the anchor links below to jump to the section of your choosing.Upgrading Your Monitoring Plan Downgrading Your Monitoring Plan

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OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our residential or business plans such as, Pro Plu

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The Entry Sensor takes one (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Entry Sensor battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back onto its bracket.If your sens

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Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. We typically see this happen for one of two reasons:The battery within your Entry Sensor needs to be replacedThe Entry Sensor is too far away from the Base S

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