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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
SimpliSafe® Beta
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Post Alarm Follow Up Communication
Incomplete Recordings for Cameras
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Original SimpliSafe® Keychain Remote Installation Guide
Why Can't I See All of My System Locations in the Mobile App?
Original SimpliSafe® Smoke Detector Installation Guide
How to Set Up Additional PINs for the Original SimpliSafe® System
Which Version of the Solar Panel do I Have?
Outdoor Camera is Detecting Motion too Late
How To Check The Firmware Version of SimpliSafe® Devices
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to Find the MAC Address of a SimpliSafe® Device
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Testing the Smoke Detector
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Multi-Camera Live Streams Beta for Businesses
Low Sensitivity Error
How Does the Entry Sensor Respond During an Alarm
Using SimpliSafe® With Google Home and Google Assistant
Sensor Name Announcement Audio Alert
How to Replace Smart Lock Series 2 Batteries
Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera
What Does "Invalid Base Station Serial" Mean?
If the Smart Lock Loses Power, Will I be Locked Out?
How to Improve Upload Speed?
Where to Place the Carbon Monoxide Detector
Testing the Motion Sensor Gen 1
Can't Initiate Live Stream From Within the SimpliSafe® App
Why is my camera feed losing audio?