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There are two versions of the Solar Panel accessory, both of which are compatible with the Wireless Outdoor Security Camera and the Outdoor Security Camera Series 2. The only difference between the two Solar Panels is the mounting mechanism. Most Solar Panels purchased prior to October 2024 will hav
Battery / Power
Help Center Article
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Solar Panel
When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App.If the system is disarmed within 30-60 seconds of the initial
Install / Set Up Help
Entry Sensor
A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking
Troubleshoot an Issue
Outdoor Camera Series 2
NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App.OverviewYou can customize your SimpliSafe® cameras even further by changing the motion
Features / Settings
Cameras
SimpliSafe® Beta allows you to sign up to test new features and products before they are released to the general public and provide valuable feedback to help improve our products and services. Users can enroll and unenroll from eligible programs directly within the SimpliSafe® Mobile App. You must u
Customize your Settings
App Support
Your Smart Lock has unique settings that can be customized for each of the alarm states of your system (OFF, HOME, and AWAY). It can also be customized to use Auto Lock, which locks your door after a set period of time has passed when the door is unlocked. By default, your Smart Lock will automatica
Smart Lock Series 2
SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your m
If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To repla
Errors / Warnings
Motion Sensor Gen 1
The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.As a first step, you’ll want to confirm if other devices are able to reach the Internet - such as using a laptop to browse a website.If you are not able to reach the Inte
If your Glassbreak Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Glassbreak Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage
Glassbreak Sensor
If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App:Open the SimpliSafe® Mobile App on your phone or tabletChoose My System from the bottom navigation barSelect Location SettingsScroll to the bottom and tap ‘Autom
Some customers may have permitting requirements for the municipality or jurisdiction they reside in where an alarm must be triggered from two separate sensors before SimpliSafe® requests dispatch of emergency authorities to your home or business. This is referred to as “Cross Zones”, where the alarm
Alarm Events & Monitoring
When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req
iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe account.A single phone can only receive push notifications from one system. If you log out of one SimpliSafe a
If you find that your Wireless Outdoor Security Camera is detecting too much motion, there are some recommended placement and settings changes you can make to minimize the amount of motion it detects.Adjust the Placement of the CameraIf your Outdoor Camera is facing a high traffic area like a busy s
Outdoor Camera
Once you have signed up for SimpliSafe® Active Guard Outdoor Protection as your new monthly subscription, there are a few steps you need to take to enable the service for your property.There are two ways to enroll your cameras in SimpliSafe® Active Guard Outdoor Protection. The first is during the s
In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad. You’ll be able to live stream from your Sim
Base Station
The Smart Lock Series 2 is the same device you know and love, but with an updated look. If you currently have the Smart Lock and received a Smart Lock Series 2 as a replacement, or you want to upgrade your device to the new model, follow the steps below to install your new device. Remove your Smart
If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself. We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage throug
Motion Sensor Gen 2
Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.To enable or disable dark mode:Open the SimpliSafe® Mobile App on your phone or tabletNa