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All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi
Features / Settings
Help Center Article
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Video Doorbell Pro
A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking
Troubleshoot an Issue
Outdoor Camera Series 2
iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe account.A single phone can only receive push notifications from one system. If you log out of one SimpliSafe a
App Support
Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se
Cameras
If your Smart Alarm Wireless Indoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, resetting the camera to its factory settings may help.Step 1: Remove the Camera From Your SystemTo reset your Smart Alarm Indoor Camera, we first recommend that you remove your
Smart Alarm Indoor Camera
In a normal state, a blinking or flashing blue light indicates that the Outdoor Camera is sending data, specifically actively livestreaming or recording to your timeline.In very rare instances the Outdoor Camera may become unresponsive after reconnecting its power cable or recharging the battery. Yo
LED / Lights
There are two types of emails you may receive from SimpliSafe®; Email Alerts and Marketing Emails. Email Alerts send a notification to a designated email regarding alarm status, general activity such as the system’s armed state, and system warnings. To unsubscribe from Email Alerts, simply choose My
Customize your Settings
Some customers may have permitting requirements for the municipality or jurisdiction they reside in where an alarm must be triggered from two separate sensors before SimpliSafe® requests dispatch of emergency authorities to your home or business. This is referred to as “Cross Zones”, where the alarm
Alarm Events & Monitoring
If your Outdoor Camera is detecting motion too late, there are usually two main factors at play: improper placement of your camera, or a poor wireless connection between it and the network.We recommend reviewing each section below in the order they are presented to troubleshoot your camera. However,
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion). When the ca
There are two versions of the Solar Panel accessory, both of which are compatible with the Wireless Outdoor Security Camera and the Outdoor Security Camera Series 2. The only difference between the two Solar Panels is the mounting mechanism. Most Solar Panels purchased prior to October 2024 will hav
Battery / Power
Solar Panel
SimpliSafe® Beta allows you to sign up to test new features and products before they are released to the general public and provide valuable feedback to help improve our products and services. Users can enroll and unenroll from eligible programs directly within the SimpliSafe® Mobile App. You must u
Install / Set Up Help
The Outdoor Camera Power Cable is a great way to keep your Outdoor Camera powered at all times. The Outdoor Camera Power Cable is 25 feet long, IP65 water-resistant cable, and boasts an outdoor-rated power adapter. The Outdoor Camera Power Cable comes with cable clips that can be applied to a clean
The Smart Alarm Wireless Indoor Security Camera has a rechargeable battery, that should last up to 3 months depending on placement and usage. The battery may take up to 6 hours to fully charge on a 5V, 7.5W USB power adapter with a 1.5A of current. You will know the battery is fully charged when the
The Smart Lock Series 2 is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The Smart Lock and PIN Pad batteries have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the s
Smart Lock Series 2
Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.To enable or disable dark mode:Open the SimpliSafe® Mobile App on your phone or tabletNa
The SimpliSafe® Protectors Program is an extension of our mission - to make every home secure. To the protectors in our community, thank you for all you do to help keep people safe - whether it is protecting peoples’ physical well-being, their mental and emotional well-being, or the community’s well
Orders & Warranty
When the Panic Button is pressed, it triggers a notification to the monitoring center that you require assistance at your location. Your Panic Button can be configured in several ways, which results in different scenarios that play out in the event of an alarm, depending on your monitoring plan. Und
Panic Button
When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req
The battery within the Smart Alarm Wireless Indoor Security Camera can last up to 3 months on a single charge, depending on placement and usage. To charge your camera, we recommend plugging it into power for 6 hours with a 5V, 7.5W USB power adapter that provides 1.5A of current. You will know the b