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When your system sounds any burglary alarm, there’s a brief false alarm grace period. If you don’t cancel the alarm within this grace period, it will be handled by a SimpliSafe monitoring agent. Once an agent is handling your alarm, they will begin reviewing your Video Verification recordings and Sm
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Smart Alarm Indoor Camera
The SimpliSafe® Protectors Program is an extension of our mission - to make every home secure. To the protectors in our community, thank you for all you do to help keep people safe - whether it is protecting peoples’ physical well-being, their mental and emotional well-being, or the community’s well
Install / Set Up Help
Orders & Warranty
The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features:1536p HD video capture125-degree diagonal field of viewBuilt-in motion detectorNight visionInstant phone alerts80 d
Customize your Settings
Our Smoke & CO Detector uses photoelectric sensors, meaning it detects smoke through the distortion of a light beam inside the detector. Photoelectric smoke detectors will detect smoke faster than other detector types but can occasionally result in a false alarm. False alarms often occur when th
Troubleshoot an Issue
Smoke & CO Detector
There are two types of emails you may receive from SimpliSafe; Email Alerts and Marketing Emails. Email Alerts send a notification to a designated email regarding alarm status, general activity such as the system’s armed state, and system warnings. To unsubscribe from Email Alerts, simply choose the
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
Video Doorbell Pro
Scheduled arming allows you to customize your system even more by creating a schedule to arm and disarm your system based on a day and time interval. This feature is available to both Original SimpliSafe® and Gen 3 Systems, and customers with Self Monitoring with Camera Recordings and Fast Protect™
iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful error” when trying to enable push notifications on a new SimpliSafe account.A single phone can only receive push notifications from one system. If you log out of one SimpliSafe accoun
App Support
In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours.Within 1 minute of the Base Station losing power, your Keypad will display a text-based error message that reads:Power OutageYou ar
Base Station
If you have a SimpliSafe® system at multiple locations, you may notice that you aren’t able to select a location, or see all of them, within the mobile app. Oftentimes, this is due to the display size of your screen. How to Locate All of Your Locations in the AppTap the house icon to open the “Choos
If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself. We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage throug
Motion Sensor Gen 2
False Alarm CausesSimpliSafe’s Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them:Direct sunlight hitting the sensor can trigger a false alarm. Heating vents located in the room. If they are located within
The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion). When the cam
The Smoke Detector takes a single CR-123A Lithium 3V battery and has a life expectancy between 3-5 years depending on placement and usage.To change your Smoke Detector battery, twist it off its bracket and open the back panel. Then, replace the lithium battery and put the device back in place.
Smoke Detectors
SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your m
The battery within the Smart Alarm Wireless Indoor Security Camera can last up to 3 months on a single charge, depending on placement and usage. To charge your camera, we recommend plugging it into power for 6 hours with a 5V, 7.5W USB power adapter that provides 1.5A of current. You will know the b
As of July 10th, 2023, we’ve updated our app icon and in-app splash screens to align with our new brand identity. Our Mobile App on Android and iOS has received the refreshed branding, and you should see it the next time you update your app!
The battery inside the Smart Alarm Wireless Indoor Security Camera cannot be replaced.The battery may take up to 6 hours to fully charge on a 5V, 7.5W USB power adapter with a 1.5A of current, and once charged should last up to 3 months depending on placement and usage. You will know the battery is
When logging into the SimpliSafe mobile app, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.Once Biometric Authentica
