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If your Outdoor Camera is detecting motion too late, there are usually two main factors at play: improper placement of your camera, or a poor wireless connection between it and the network.We recommend reviewing each section below in the order they are presented to troubleshoot your camera. However,
Troubleshoot an Issue
Help Center Article
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Cameras
Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se
There are two versions of the Solar Panel accessory, both of which are compatible with the Wireless Outdoor Security Camera and the Outdoor Security Camera Series 2. The only difference between the two Solar Panels is the mounting mechanism. Most Solar Panels purchased prior to October 2024 will hav
Battery / Power
Solar Panel
The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.As a first step, you’ll want to confirm if other devices are able to reach the Internet - such as using a laptop to browse a website.If you are not able to reach the Inte
App Support
When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App.If the system is disarmed within 30-60 seconds of the initial
Install / Set Up Help
Entry Sensor
The Temperature Sensor can display Fahrenheit or Celsius through the SimpliSafe® App. The SimpliSafe® App will display Fahrenheit or Celsius based on the settings of your phone. If you wish for the SimpliSafe® App to display a different temperature type, you’ll need to update your phone’s system set
Features / Settings
Temperature Sensor
A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking
Outdoor Cameras
The Smart Lock Series 2 is the same device you know and love, but with an updated look. If you currently have the Smart Lock and received a Smart Lock Series 2 as a replacement, or you want to upgrade your device to the new model, follow the steps below to install your new device. Looking to purchas
Smart Lock Series 2
Your Smart Lock has unique settings that can be customized for each of the alarm states of your system (OFF, HOME, and AWAY). It can also be customized to use Auto Lock, which locks your door after a set period of time has passed when the door is unlocked. By default, your Smart Lock will automatica
Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test ModeDisar
Key Fob
Once you have signed up for SimpliSafe® Active Guard Outdoor Protection as your new monthly subscription, there are a few steps you need to take to enable the service for your property.There are two ways to enroll your cameras in SimpliSafe® Active Guard Outdoor Protection. The first is during the s
Outdoor Camera Series 2
iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe® account.A single phone can only receive push notifications from one system. If you log out of one SimpliSafe®
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion). When the ca
Smart Alarm Indoor Camera
If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App:Open the SimpliSafe® Mobile App on your phone or tabletChoose My System from the bottom navigation barSelect Location SettingsScroll to the bottom and tap ‘Autom
The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G
Wi-Fi Troubleshooting
Video Doorbell Pro
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
The Smoke Detector takes one (1) Panasonic CR-123A Lithium 3V battery and has a life expectancy between 3-5 years depending on usage.To change your Smoke Detector battery, twist it off its bracket and open the back panel. Then, replace the lithium battery and put the device back in place.
Smoke Detectors
Sensor Name Announcement* (formerly Entry Sensor Alert) enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime.This feature is
The Outdoor Camera utilizes both Radio Frequency (RF) and Wi-Fi to communicate with your Base Station and SimpliSafe® System.If your Outdoor Camera is not live streaming, there may be an underlying connection issue that needs to be addressed. It’s important to have a good connection between the Outd
When your system is disarmed and an Entry Sensor is opened, it will relay a chime to the Base Station to notify you of the potential intrusion. This chime is set to medium by default but can be toggled to OFF, LOW, MEDIUM, or HIGH at any time from the SimpliSafe® App, Keypad, or your SimpliSafe® Onl
