Product Support
Getting Started
Using Your System
Account & Billing
Community
Login
All
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.
Troubleshoot an Issue
Help Center Article
•
Original SimpliSafe
If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.
Install / Set Up Help
Sensors are essential to protecting your home. Entry Sensors are made up of two parts: a magnet to install on your door or window, and a sensor to install on the doorframe or window frame.
The Original Entry Sensors are designed to work on almost any window or door, including double-doors, double-hung windows, and swinging or sliding doors and windows.
Ensure that push notifications are enabled on the SimpliSafe app and within your device settings with these steps.
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe. If you're
The Keypad is used to arm and disarm your system, as well as control system settings. Use this article to install your Original SimpliSafe Keypad.
