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Unable to change my System Settings or Alarm State from the SimpliSafe app

Having trouble changing your settings or system alarm state? Use the steps in this guide to troubleshoot your Base Station's connection.

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How do I remove sensors from my Original SimpliSafe system?

You can remove sensors from your system through the Keypad or, for customers with Interactive Monitoring, the online account.

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How do I add new sensors to my Original SimpliSafe system?

Original SimpliSafe can have up to 39 sensors (41 if you include the Keypad and Master Keychain Remote). Learn how to add new sensors to your system here.

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What is the expected battery life of Original SimpliSafe devices?

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe. If you're not certain whi

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Why am I not receiving push notifications for my Original SimpliSafe on my smartphone?

Ensure that push notifications are enabled on the SimpliSafe app and within your device settings with these steps.

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Motion Sensor False Alarms (Original SimpliSafe)

SimpliSafe’s Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them.

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Warning: Sensor Not Responding (Original SimpliSafe)

Sensors in the SimpliSafe Original system will issue errors when they fail to check in with the Base Station for a long period of time.

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Original SimpliSafe