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Base Station (Gen 3) Installation Guide

The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.

install / set up help

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Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

customize your settings

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How To Change Siren Duration

The Base Station’s siren can go off anywhere between 30 seconds to 8 minutes, but by default it is set to 4 minutes. To change the siren’s duration, take the following steps:In The SimpliSafe Mobile App:Tap the ☰ icon in the top left corner of the screenUnder ‘My System’ tap "General Settings&q

customize your settings

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Base Station

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How To Change The Base Station's Siren Volume

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. To change the volume of the siren, take the following steps:In The SimpliSafe Mobile App:Tap the ☰ icon in the top left corner of the screenUnder “My System” tap “General Settings”Scroll

customize your settings

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What is the Trouble Signal (three-tone warning sound), and how do I resolve it?

With the new Base Station firmware update 2.10, we’ve introduced a new way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station, accompanied by a flashing yellow light, also known as the Trouble Light. Wh

troubleshoot an issue

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What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours.Within 1 minute of the Base Station losing power, your Keypad will display a text-based error message that reads:Power OutageYou ar

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Base Station Battery Failure

Your Base Station comes pre-installed with four (4) NiMH (nickel-metal hydride) type rechargeable batteries, which are kept charged by your Base Station. These batteries should never need to be replaced over the lifetime of your Base Station.However, if there is a technical issue with the batteries,

troubleshoot an issue

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Base Station