You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last.
However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.
How long do the batteries last, and what type do my devices use?
The battery life for our components varies slightly by system version and component type.For our latest SimpliSafe:ComponentBattery/Batteries UsedBattery Life ExpectancyBase Station4 NiMH rechargeable AA 1.2V*N/AEntry Sensor1 CR-2032 Lithium 3VUp to 10 yearsMotion Sensor1 CR-123A Lithium 3V3-5 years
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.
Replacing My Base Station and Transfer Service to a New Base Station
There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.
Your Gen 3 SimpliSafe system can connect to Wi-Fi to provide an alternative connection to our monitoring center and a slightly faster refresh time for the mobile apps and web app.
Many Original SimpliSafe and Gen 3 SimpliSafe systems sold before December 2019 contain cellular modules that rely on the 2G cellular network to communicate with our professional monitoring center. The cellular carriers have informed us that the 2G network in the US will be taken offline anytime bet
