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Error: Keypad Out of Range

Keypad Out of Range is a message that appears on your Keypad whenever the device is not communicating with your Base Station. There are two primary reasons that the error will appear:The Keypad is too far away from or cannot communicate with the Base StationThe Keypad is not paired with the Base Sta

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Installing a Replacement Keypad

In the event you ever need to install a replacement Keypad to your existing system, you can follow the steps in the guided flow below. The steps will vary depending on if you already have a Keypad, access to the SimpliSafe mobile or web app, or none of these.Installing a Replacement Keypad for my Si

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Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

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How To Change Siren Duration

The Base Station’s siren can go off anywhere between 30 seconds to 8 minutes, but by default it is set to 4 minutes. To change the siren’s duration, take the following steps:In The SimpliSafe Mobile App:Tap the ☰ icon in the top left corner of the screenUnder ‘My System’ tap "General Settings&q

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Keypad Not Powering On After A Power Cycle

The Keypad takes four (4) AA batteries, which have a life expectancy of 8-12 months depending on your usage and placement of the Keypad. Your system should alert you that the Keypad has low batteries, so you’ll have ample time to change them out. In the event that you notice that your Keypad isn’t p

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Keypad Batteries Are Dying Too Quickly

The Keypad takes four (4) AA batteries and they are expected to last 8-12 months, depending on your usage and placement.If you find that your batteries are not lasting nearly as long as that, there are a few steps you can take to optimize your Keypad’s performance.First, you’ll want to make sure tha

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How To Replace Keypad Batteries

The Keypad takes four (4) AA Alkaline batteries and has a life expectancy between 8-12 months depending on placement and usage.To change your Keypad batteries, slide the device off its bracket and remove the battery. Then replace the four (4) AA batteries and return your Keypad to its bracket.

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Keypad