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How to replace batteries in SimpliSafe Devices
With the exception of the Base Station, SimpliCam Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically.

battery/power

Help Center Article

 • Entry Sensors

Keypad Installation Guide
Watch the video below for a hands-on experience from our team of experts for the installation process​

install/set up

Help Center Article

 • Keypad

Base Station and System Settings
Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

settings

Help Center Article

 • Base Station

How do I add new sensors to my existing SimpliSafe system?
New sensors can be added to our latest SimpliSafe system in one of two ways: through they Keypad or through the SimpliSafe Mobile App.

install/set up

Help Center Article

 • Keypad

How do I remove sensors from my SimpliSafe system?
You can remove sensors from your system through the Keypad with the steps in this article.

sensor troubleshooting

install/set up

Help Center Article

 • Keypad

What is the Difference Between Home Mode and Away Mode?
The SimpliSafe security system has three states—Off, Home, and Away. Home and Away both mean the system is armed, but different sensors are active in each. You can change the sensor settings for each mode at any time via the SimpliSafe app, but the default settings are below.DEFAULT SETTINGSWater an

settings

Help Center Article

 • Keypad

What is the expected battery life of Original SimpliSafe devices?
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe. If you're not certain whi

battery/power

Help Center Article

 • SS2 System