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How to Rename a SimpliSafe® Sensor

There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever

Features / Settings

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Sensors

Sensor Name Announcement Voice Prompt

Sensor Name Announcement* (formerly Entry Sensor Alert) enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime.This feature is

Features / Settings

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Entry Sensor

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Motion Sensor Gen 2 False Alarms

False Alarm CausesOur Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them:Direct sunlight hitting the sensor can trigger a false alarm. Heating vents located in the room. If they are located within the sens

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Motion Sensor Gen 2

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Enabling Secret Alerts for your SimpliSafe® Sensors

What are Secret Alerts?Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of y

Features / Settings

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Sensors

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Why Is My Entry Sensor Shown As Open When My Door Is Closed?

If your Entry Sensor is showing as open, despite doors or windows being closed, one of two things may be contributing to the issue.

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Entry Sensor

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Adhering Sensors to Surfaces

Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like:Brick surfaces: the surface can be rough i

Install / Set Up Help

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Sensors

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Entry Sensor Installation Guide

Entry Sensors defend your doors and windows. The Base Station will sound a quick chime when a door or window opens while your system is disarmed. Depending on your settings, this can also be set to trigger an alarm.

Install / Set Up Help

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Entry Sensor