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How to Reset the Wireless Outdoor Security Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App.To remove your Outdoor CameraOpen the SimpliSafe

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Outdoor Cameras

Delayed Live Streaming for the Wireless Outdoor Security Camera

To optimize battery life the Wireless Outdoor Security Camera enters a “deep sleep” mode when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds.If you are concerned about this delay or are

Wi-Fi Troubleshooting

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Outdoor Cameras

How to Recharge the Wireless Outdoor Security Camera Battery

The Wireless Outdoor Security Camera has a rechargeable battery that should last up to 3 months, depending on usage and placement.To remove the battery, simply untwist the cap on your Outdoor Camera. Then, use the tab on the battery to gently remove it from the battery compartment.To charge your bat

Battery / Power

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Outdoor Cameras

Wireless Outdoor Security Camera Flashing Yellow During Setup

A flashing yellow light during the setup of your Outdoor Camera indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking access to SimpliS

Wi-Fi Troubleshooting

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Outdoor Cameras

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Wireless Outdoor Security Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of up to 3 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you notice that your Outdoor Camera’

Battery / Power

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Outdoor Cameras

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Error: Update Software

OverviewThe Wireless Outdoor Security Camera and Outdoor Security Camera Series 2 require a Gen 3 Base Station running the latest firmware. The “Update Software” error typically means that you need to update your Base Station’s firmware.Not sure what version of the firmware is installed on your syst

Errors / Warnings

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Outdoor Cameras

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Outdoor Camera Motion Detection Troubleshooting

How to Change Your Camera’s SettingsYou can change your camera’s motion detection settings using either the SimpliSafe® Mobile App or SimpliSafe® Online Account by taking the steps below.SimpliSafe® Mobile AppOpen the SimpliSafe® Mobile App on your phone or tabletSelect the Cameras tab from the navi

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Outdoor Cameras