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Wireless Outdoor Security Camera LED Status Light Colors

The status light located on the front of your Outdoor Camera indicates key information about your camera. At a glance, it can tell you if your camera is recording, if it isn’t connected to Wi-Fi, or so much more. The chart below shows which colors you can see on your Outdoor Camera and what they mea

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LED / Lights

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Outdoor Camera

Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera

The battery within the Smart Alarm Wireless Indoor Security Camera can last up to 3 months on a single charge, depending on placement and usage. To charge your camera, we recommend plugging it into power for 6 hours with a 5V, 7.5W USB power adapter that provides 1.5A of current. You will know the b

Battery / Power

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Smart Alarm Indoor Camera

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar

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Base Station

SA
Video Doorbell Pro LED System Status Light Colors During Setup

The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colors that the camera will display. If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored light

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LED / Lights

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Video Doorbell Pro

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How to Enable or Disable 24/7 Live Guard Protection

During the onboarding process of your Smart Alarm Wireless Indoor Security Camera, you’ll have the option to enable 24/7 live guard protection as a subscriber to the Fast Protect™ monitoring plan (formerly Interactive Monitoring). This feature is optional, but when paired with Video Verification hel

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Features / Settings

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Smart Alarm Indoor Camera

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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.  Make sure that your smartphone or tab

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Video Errors

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Video Doorbell Pro

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How much internet speed do I need for my camera?

Why does internet speed matter?The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider for during alarms when all cameras will record simultaneously and therefore requir

Wi-Fi Troubleshooting

Install / Set Up Help

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Cameras