All Categories
Alarm Events & Monitoring
A Professional Monitoring Subscription adds an extra layer of security to your home 24/7 and 365 days a year. Here you can learn more about your monitoring service, and what to do in the event of an alarm.Moving Support
We understand how stressful moving can be. That’s why we’re here to make the process as easy as possible whether you’re taking SimpliSafe with you, or leaving your system behind.Orders & Warranty
Learn how to track your order, and find other details on returns, shipping and our warranty policy.Account & Billing
Get answers to account related questions, and learn how to manage your plan and billing.App Support
The SimpliSafe app will help you stay connected to your home, even when you’re away. Learn how to navigate the app and troubleshoot app errors here.Product Support
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.Getting Started
We’re on a mission to make every home secure. Download the SimpliSafe® Mobile App to get started today, and use this page to learn more about your system.Wi-Fi Troubleshooting
A strong Wi-Fi connection is needed between your router and SimpliSafe devices. Here you can learn more about troubleshooting your network connection.Using Your System
We’re on a mission to make your home and family more secure. Not sure where to start? This section will provide you with helpful resources and additional information on setting up and using your SimpliSafe system.Community
Upgrading to 4G
Upgrading your Base Station’s cellular module to 4G has never been easier with our step-by-step instruction guides.