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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
SimpliSafe® Excess Payback
Why Can't I See All of My System Locations in the Mobile App?
What are the Wi-Fi upload speed requirements?
Dark Mode for the SimpliSafe® Mobile App
Testing the Motion Sensor Gen 1
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Scheduled Arming for Your SimpliSafe® System
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Maximising Battery Life of the Wireless Outdoor Security Camera
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How many devices can I connect to the Base Station?
App Error: Internet Not Found
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Biometric Authentication for SimpliSafe® Accounts
How to Download Recordings From Your Camera
Motion Sensor Gen 2 Not Detecting Motion
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How do I reset or change my password for my SimpliSafe® account?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How to Reset the SimpliCam® Wired Indoor Camera
Motion Sensor Gen 2 False Alarms
How to Reset the Outdoor Security Camera Series 2
My privacy shutter isn’t responding correctly.
How Does the Entry Sensor Respond During an Alarm
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Outdoor Camera Mount Feels Loose or Not Sturdy
What if Someone is Forcing me to put in my PIN on the PIN Pad?
2-Step Verification for SimpliSafe® Accounts
How to activate app control
How To Replace Water Sensor Battery