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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Dark Mode for the SimpliSafe® Mobile App
Original SimpliSafe® Wireless Siren Installation Guide
Does the Smart Lock use the same PIN as my Keypad?
What Does "Invalid Base Station Serial" Mean?
Video Doorbell Pro Motion Detection
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Upgrading Your Smart Lock to the Smart Lock Series 2
My privacy shutter isn’t responding correctly
How do I Re-Enter Practice Mode?
Where to Place the Carbon Monoxide Detector
SimpliSafe® Beta
How to Set Up Additional PINs for the Original SimpliSafe® System
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
2-Step Verification for SimpliSafe® Accounts
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
How To Replace Panic Button Battery
How to Find the MAC Address of a SimpliSafe® Device
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Outdoor Camera Mount Feels Loose or Not Sturdy
What Are the Business Features Included in the SimpliSafe® Mobile App?
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
Outdoor Camera has a Blinking Blue Light
What are the Packages Offered for SimpliSafe® Security Systems?
How many devices can I connect to the Base Station?
How to Rename a SimpliSafe® Device
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Additional User Access for Businesses
Post Alarm Follow Up Communication
How to Improve Upload Speed?