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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What are the Wi-Fi upload speed requirements?
SimpliSafe® Excess Payback
What does the signal strength next to my camera in the app indicate?
Scheduled Arming for Your SimpliSafe® System
How to activate app control
App Error: Internet Not Found
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Entry Sensor Alert Voice Prompt
How To Change The Entry Sensor's Chime Volume
How to add the SimpliSafe® widget to your Smart Phone
Why Can't I See All of My System Locations in the Mobile App?
My privacy shutter isn’t responding correctly.
Using SimpliSafe® With Google Home and Google Assistant
How do I reset or change my password for my SimpliSafe® account?
What is Practice Mode?
How Does the Entry Sensor Respond During an Alarm
Where Should I Place My Base Station?
Motion Sensor Gen 2 Not Detecting Motion
How to Improve Upload Speed?
How To Replace Water Sensor Battery
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Video Doorbell Pro Requirements
Glassbreak Sensor Offline
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Testing the Smoke Detector
What Does "Invalid Base Station Serial" Mean?
Testing the Motion Sensor Gen 1
Key Fob Not Responding To Button Presses
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How do I track my order?
App Error: Your connection is not private