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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
How To Change The Entry Sensor's Chime Volume
App Error: Your connection is not private
My privacy shutter isn’t responding correctly.
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Why Can't I See All of My System Locations in the Mobile App?
2-Step Verification for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
What does the signal strength next to my camera in the app indicate?
Motion Sensor Gen 1 Offline
What Is The Red Button On The Top Of The Keypad?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How to Improve Upload Speed?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How Does the Entry Sensor Respond During an Alarm
Error: Keypad Out of Range
How to add the SimpliSafe® widget to your Smart Phone
What are the Wi-Fi upload speed requirements?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Video Doorbell Pro Motion Detection
Testing the Motion Sensor Gen 1
How many devices can I connect to the Base Station?
What is Practice Mode?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How to Download Recordings From Your Camera
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Scheduled Arming for Your SimpliSafe® System
App Error: Internet Not Found
SimpliCam Wired Indoor Camera LED Status Light Colours
How To Replace Water Sensor Battery
Entry Sensor Alert Voice Prompt
My Entry Sensor Will Not Pair to My System
How To Replace Smoke Detector Battery