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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
App Error: Your connection is not private
How many devices can I connect to the Base Station?
How to Improve Upload Speed?
Outdoor Camera Mount Feels Loose or Not Sturdy
Video Doorbell Pro LED System Status Light Colour's During Setup
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Video Doorbell Pro Motion Detection
What does the signal strength next to my camera in the app indicate?
Dark Mode for the SimpliSafe® Mobile App
How to Rename a SimpliSafe® Sensor
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Motion Sensor Gen 2 False Alarms
Camera Motion Detection by System Arming State
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Motion Sensor Gen 1 Offline
How To Replace Smoke Detector Battery
My privacy shutter isn’t responding correctly.
What are the Wi-Fi upload speed requirements?
Why Can't I See All of My System Locations in the Mobile App?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
How to activate app control
How do I reset or change my password for my SimpliSafe® account?
How To Find or Change Your Master PIN
Using SimpliSafe® With Google Home and Google Assistant
Glassbreak Sensor Offline
Exit and Entry Delay Settings & Customisations
SimpliSafe® Excess Payback
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to add the SimpliSafe® widget to your Smart Phone
My Entry Sensor Will Not Pair to My System
Testing the Smoke Detector