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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

What is the Difference Between Home Mode and Away Mode?
How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
SimpliSafe® Excess Payback
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
What Does "Invalid Base Station Serial" Mean?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Biometric Authentication for SimpliSafe® Accounts
My privacy shutter isn’t responding correctly.
What are the Wi-Fi upload speed requirements?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Outdoor Camera Mount Feels Loose or Not Sturdy
How To Replace Water Sensor Battery
Using SimpliSafe® With Google Home and Google Assistant
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How to Improve Upload Speed?
Testing the Smoke Detector
Scheduled Arming for Your SimpliSafe® System
Testing the Motion Sensor Gen 1
How many devices can I connect to the Base Station?
Video Doorbell Pro Motion Detection
How to Rename a SimpliSafe® Sensor
What does the signal strength next to my camera in the app indicate?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How To Change The Entry Sensor's Chime Volume
How do I reset or change my password for my SimpliSafe® account?
Motion Sensor Gen 2 False Alarms
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Dark Mode for the SimpliSafe® Mobile App
How to Download Recordings From Your Camera
Panic Button Not Responding
How do I track my order?
How to Reset the Outdoor Security Camera Series 2
How to activate app control
Outdoor Camera Permanent Mount Installation Guide