‎Orders & Warranty | SimpliSafe Support Home
Skip to main content

Popular

How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

Read More

SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

Read More

SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

Read More

Featured Articles

How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What does the signal strength next to my camera in the app indicate?
SimpliSafe® Excess Payback
2-Step Verification for SimpliSafe® Accounts
App Error: Internet Not Found
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to add the SimpliSafe® widget to your Smart Phone
How to Improve Upload Speed?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Scheduled Arming for Your SimpliSafe® System
Testing the Motion Sensor Gen 1
Biometric Authentication for SimpliSafe® Accounts
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How to Reset the SimpliCam® Wired Indoor Camera
Key Fob Not Responding To Button Presses
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Where can I purchase additional yard signs, sensors, and other accessories?
How To Replace Water Sensor Battery
My privacy shutter isn’t responding correctly.
How to Find the Serial Number for Your SimpliSafe® Device or Camera
Outdoor Camera Mount Feels Loose or Not Sturdy
My Entry Sensor Will Not Pair to My System
How to Reset the Video Doorbell Pro
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Outdoor Camera Permanent Mount Installation Guide
My Doorbell Won't Ring
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How do I track my order?
How to Download Recordings From Your Camera
Dark Mode for the SimpliSafe® Mobile App