Welcome to the Community

Hi Folks Thinking of buying a system but trying to understand what integrations can be achieved with Alexa.  For example, camera detects activity, can this trigger internal smart lighting to be activated? Thanks  Mark

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Welcome to the SimpliSafe Community! In order to make this a valuable community for current and future SimpliSafe customers to find answers to their questions and support from their peers, we ask that everyone follow these guidelines.​ ​ ​ ​SimpliSafe is for everyone.​​ We want to create an environm

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We’re excited to announce that a popular feature request from our Community is now available - Additional User Access! Now you can grant system access to other users without needing to share your account’s login credentials. Users on your account can arm and disarm your system, cancel or

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Hello and welcome to the ​​​​​​SimpliSafe Community!​​ ​​We’ve got a whole host of great features to help you find answers to all of your SimpliSafe questions, and join discussions with your fellow customers. I'd like to take you on a quick tour of just a few of them! But before we get starte

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Latest Firmware Updates Last Updated 30 September 2025 ​ ​The latest firmware updates for all SimpliSafe hardware - including your security system and cameras. For the full archive, head over to the ​ ​Updates section here.​​ ​ ​ ​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​ ​​ ​​ ​​

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Well, I have no idea what the problem is here, and it's getting quite annoying. Everything was working fine not too long ago, but at least a month went by without logging in to our account. It was working then. I tried logging into my account the other day, and was asked to enter my email and pass

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We are happy to announce that another popular feature request in the Community, the ability to view your devices' battery levels and signal strength, is now available in the SimpliSafe® Mobile App!  Now, the SimpliSafe® Mobile App will show you your devices' signal strength with th

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I came back home and the front door sensor didn't detect me coming in so the alarm was still set to away. I walked around the house and nothing happened. I opened the front door again to trigger it and disarmed the alarm. I put the system in test mode and discovered none of the motion sensors were c

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Hi There: I have been a SimpliSafe client for a long time and love their service and products. I am renting out my house to a tenant for the first time ever.  I want to continue to pay the monitoring fee as I want to ensure they use the system.  How can I transfer the system to them. 1.

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Hi everyone, In arm mode my base station will 'beep' when my door (an entry sensor) is open and I will key-in the code. Lately in few instances it did not make the beeping sound when the door is open eventhough the system is armed (the base station light is on). I've been using the system for about

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Hi everyone, complete novice here and hope you can help... I have just taken over a building that has two Simplisafe cameras mounted on an outside wall along with a solar panel connected to each camera. Model CMOB1. They were without batteries but I found them and they are now fully charged; the li

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I've had a Simplisafe system since December 23 when we moved house. It's a condition of the house insurance that there's a working camera and alarm system. However, Simplisafe constantly disconnects and refuses to reconnect the wired indoor cameras and the ourdoor wireless cameras are so slow to co

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