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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
What are the Wi-Fi upload speed requirements?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Why Can't I See All of My System Locations in the Mobile App?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
What does the signal strength next to my camera in the app indicate?
How To Replace Water Sensor Battery
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Outdoor Camera Permanent Mount Installation Guide
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How Does the Entry Sensor Respond During an Alarm
App Error: Your connection is not private
Biometric Authentication for SimpliSafe® Accounts
App Error: Internet Not Found
Motion Sensor Gen 1 Offline
What Is The Red Button On The Top Of The Keypad?
Motion Sensor Gen 2 False Alarms
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How To Replace Panic Button Battery
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
What is Practice Mode?
What Does "Invalid Base Station Serial" Mean?
How do I track my order?
How to Improve Upload Speed?
How to Rename a SimpliSafe® Sensor
Dark Mode for the SimpliSafe® Mobile App
Packing and Moving Your SimpliSafe® Devices
Video Doorbell Pro Motion Detection
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Where Should I Place My Base Station?
How to add the SimpliSafe® widget to your Smart Phone
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Using SimpliSafe® With Google Home and Google Assistant
Testing the Motion Sensor Gen 1