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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

What is the Difference Between Home Mode and Away Mode?
How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What does the signal strength next to my camera in the app indicate?
How to Improve Upload Speed?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Video Doorbell Pro Motion Detection
How to activate app control
Motion Sensor Gen 2 False Alarms
2-Step Verification for SimpliSafe® Accounts
App Error: Internet Not Found
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to add the SimpliSafe® widget to your Smart Phone
SimpliSafe® Excess Payback
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Scheduled Arming for Your SimpliSafe® System
Testing the Motion Sensor Gen 1
Panic Button Not Responding
Biometric Authentication for SimpliSafe® Accounts
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How to Reset the SimpliCam® Wired Indoor Camera
Where can I purchase additional yard signs, sensors, and other accessories?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Key Fob Not Responding To Button Presses
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
My privacy shutter isn’t responding correctly.
How To Replace Water Sensor Battery
Outdoor Camera Mount Feels Loose or Not Sturdy
My Entry Sensor Will Not Pair to My System
How to Find the Serial Number for Your SimpliSafe® Device or Camera
How to Reset the Video Doorbell Pro
My Doorbell Won't Ring
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Outdoor Camera Permanent Mount Installation Guide