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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Video Doorbell Pro Requirements
How To Replace Panic Button Battery
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Dark Mode for the SimpliSafe® Mobile App
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Video Doorbell Pro LED System Status Light Colour's During Setup
2-Step Verification for SimpliSafe® Accounts
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Glassbreak Sensor Offline
How to Replace Motion Sensor Gen 2 Battery
How to activate app control
How Does the Entry Sensor Respond During an Alarm
Biometric Authentication for SimpliSafe® Accounts
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What does the signal strength next to my camera in the app indicate?
Panic Button Not Responding
App Error: Your connection is not private
Entry Sensor Alert Voice Prompt
Video Doorbell Pro Motion Detection
Using SimpliSafe® With Google Home and Google Assistant
Motion Sensor Gen 1 Offline
How do I track my order?
How To Set Up or Delete A Custom PIN
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Maximising Battery Life of the Wireless Outdoor Security Camera
What Does "Invalid Base Station Serial" Mean?
Motion Sensor Gen 2 Not Detecting Motion
Motion Sensor Gen 2 False Alarms
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How to Find the Serial Number for Your SimpliSafe® Device or Camera
How to Reset the SimpliCam® Wired Indoor Camera