‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How can I see my Payment and Billing History?
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Does the Smart Lock use the same PIN as my Keypad?
How do I Re-Enter Practice Mode?
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
Camera Does Not Detect People
Original SimpliSafe® Water Sensor Installation Guide
Which Version of the Solar Panel do I Have?
Can't Initiate Live Stream From Within the SimpliSafe® App
Original SimpliSafe® Keychain Remote Installation Guide
What Are the Business Features Included in the SimpliSafe® Mobile App?
How to Improve Upload Speed?
Original SimpliSafe® Smoke Detector Installation Guide
Post Alarm Follow Up Communication
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Incomplete Recordings for Cameras
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Low Sensitivity Error
What Does "Invalid Base Station Serial" Mean?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Dark Mode for the SimpliSafe® Mobile App
Scheduled Arming for Your SimpliSafe® System
Panic Button Not Responding
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
How to add the SimpliSafe® widget to your Smart Phone
Is SimpliSafe® available outside of the United States?
App Error: Your connection is not private
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Outdoor Camera is not Live Streaming
Outdoor Camera Mount Feels Loose or Not Sturdy