‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Why is my camera feed losing audio?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Testing the Motion Sensor Gen 1
How to Download Recordings From Your Camera
How to Replace the Original SimpliSafe® System's Batteries
Biometric Authentication for SimpliSafe® Accounts
Outdoor Camera has a Blinking Blue Light
Video Doorbell Pro Motion Detection
Post Alarm Follow Up Communication
Motion Sensor Gen 1 Offline
How to Buy Yard Signs, Window Decals, and Other Accessories
2-Step Verification for SimpliSafe® Accounts
App Error: Internet Not Found
How do I Re-Enter Practice Mode?
What Happens if I put in the wrong PIN on the PIN Pad?
Dark Mode for the SimpliSafe® Mobile App
How to Subscribe or Unsubscribe from SimpliSafe® Emails
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Smart Lock Series 2 Settings & Customizations
Upgrading Your Smart Lock to the Smart Lock Series 2
How to Reset Your Smart Alarm Wireless Indoor Security Camera
Using Motion Sensors with Pets
How to Find the Serial Number for Your SimpliSafe® Device or Camera
How To Find or Change Your Master PIN
Enabling Secret Alerts for your SimpliSafe® Sensors
Sensor Name Announcement Audio Alert
Exit and Entry Delay Settings & Customizations
Motion Sensor Gen 2 False Alarms
How do I reset or change my password for my SimpliSafe® account?
Which Version of the Solar Panel do I Have?
Smart Alarm Wireless Indoor Security Camera Settings & Customizations
Setting Up A New PIN