‎Using Your System | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Smart Lock Series 2 Settings & Customizations
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
Dark Mode for the SimpliSafe® Mobile App
SimpliSafe® Beta
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
What is a Cross Zone Jurisdiction for Monitoring Permits?
How to use Two-Way Audio for Cameras
Original SimpliSafe® Wireless Siren Installation Guide
How to Find the MAC Address of a SimpliSafe® Device
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
How to Improve Upload Speed?
SimpliSafe® Protectors Program
Video Doorbell Pro Motion Detection
How Does the Entry Sensor Respond During an Alarm
Low Sensitivity Error
Outdoor Camera is Detecting Motion too Late
Change Temperature Sensor From Fahrenheit or Celsius
Can't Initiate Live Stream From Within the SimpliSafe® App
Post Alarm Follow Up Communication
Extra Siren Batteries are Dying Quickly
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
Original SimpliSafe® Keychain Remote Installation Guide
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Biometric Authentication for SimpliSafe® Accounts
Scheduled Arming for Your SimpliSafe® System
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Outdoor Camera is not Recording
Preventing False Alarms From the Smoke & Carbon Monoxide Detector
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Glassbreak Sensor Offline
Multi-Camera Live Streams Beta for Businesses
Outdoor Camera is not Live Streaming