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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
What Does "Invalid Base Station Serial" Mean?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Why Can't I See All of My System Locations in the Mobile App?
2-Step Verification for SimpliSafe® Accounts
How to Improve Upload Speed?
SimpliSafe® Excess Payback
What does the signal strength next to my camera in the app indicate?
Dark Mode for the SimpliSafe® Mobile App
How to activate app control
App Error: Internet Not Found
How many devices can I connect to the Base Station?
How Does the Entry Sensor Respond During an Alarm
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How To Replace Panic Button Battery
How to add the SimpliSafe® widget to your Smart Phone
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Video Doorbell Pro Motion Detection
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Motion Sensor Gen 2 False Alarms
Biometric Authentication for SimpliSafe® Accounts
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Panic Button Not Responding
Key Fob Not Responding To Button Presses
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
SimpliCam Wired Indoor Camera LED Status Light Colours
How To Set Up or Delete A Custom PIN
My privacy shutter isn’t responding correctly.
App Error: Your connection is not private
Video Doorbell Pro LED System Status Light Colour's During Setup
Motion Sensor Gen 1 Offline
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
My Entry Sensor Will Not Pair to My System