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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Dark Mode for the SimpliSafe® Mobile App
Outdoor Security Camera Series 2 Flashing Yellow During Setup
SimpliCam Wired Indoor Camera LED Status Light Colours
What Is The Red Button On The Top Of The Keypad?
How to Improve Upload Speed?
Testing the Motion Sensor Gen 1
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Video Doorbell Pro LED System Status Light Colour's During Setup
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
App Error: Your connection is not private
My Entry Sensor Will Not Pair to My System
How to Rename a SimpliSafe® Sensor
Why Can't I See All of My System Locations in the Mobile App?
Outdoor Camera Mount Feels Loose or Not Sturdy
What Does "Invalid Base Station Serial" Mean?
How Does the Entry Sensor Respond During an Alarm
SimpliSafe® Excess Payback
2-Step Verification for SimpliSafe® Accounts
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How To Find or Change Your Master PIN
Exit and Entry Delay Settings & Customisations
Testing the Smoke Detector
Outdoor Camera Power Cable Specifications
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What are the Wi-Fi upload speed requirements?
Biometric Authentication for SimpliSafe® Accounts
How To Replace Panic Button Battery
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
App Error: Internet Not Found
Setting Up A New PIN
Glassbreak Sensor Offline
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup