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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How to Set Up Arming Reminders
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
How many devices can I connect to the Base Station?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
My Entry Sensor Will Not Pair to My System
What Does "Invalid Base Station Serial" Mean?
SimpliCam Wired Indoor Camera LED Status Light Colours
Dark Mode for the SimpliSafe® Mobile App
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How To Replace Water Sensor Battery
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Testing the Motion Sensor Gen 1
How To Replace Panic Button Battery
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
What are the Wi-Fi upload speed requirements?
Exit and Entry Delay Settings & Customisations
Panic Button Not Responding
App Error: Internet Not Found
How to add the SimpliSafe® widget to your Smart Phone
Setting Up A New PIN
Where can I purchase additional yard signs, sensors, and other accessories?
How to activate app control
How To Set Up or Delete A Custom PIN
What Is The Red Button On The Top Of The Keypad?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How to Improve Upload Speed?
Maximising Battery Life of the Wireless Outdoor Security Camera
How do I reset or change my password for my SimpliSafe® account?
Motion Sensor Gen 2 False Alarms
Biometric Authentication for SimpliSafe® Accounts
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Base Station and System Settings
How to Replace Motion Sensor Gen 2 Battery
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?