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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How to Set Up Arming Reminders
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Dark Mode for the SimpliSafe® Mobile App
Outdoor Camera Mount Feels Loose or Not Sturdy
My privacy shutter isn’t responding correctly.
How to Connect a SimpliSafe® System to Wi-Fi
Entry Sensor Alert Voice Prompt
What does the signal strength next to my camera in the app indicate?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Motion Sensor Gen 1 Offline
How do I track my order?
App Error: Internet Not Found
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Biometric Authentication for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What Is The Red Button On The Top Of The Keypad?
How To Replace Water Sensor Battery
Video Doorbell Pro Requirements
Glassbreak Sensor Offline
Outdoor Camera Power Cable Specifications
How To Replace Smoke Detector Battery
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Where can I purchase additional yard signs, sensors, and other accessories?
SimpliSafe® Excess Payback
Base Station and System Settings
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How to add the SimpliSafe® widget to your Smart Phone
How To Replace Panic Button Battery
How Does the Entry Sensor Respond During an Alarm
Where Should I Place My Base Station?