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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Dark Mode for the SimpliSafe® Mobile App
Outdoor Camera Mount Feels Loose or Not Sturdy
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Motion Sensor Gen 2 Not Detecting Motion
How to Download Recordings From Your Camera
How to Rename a SimpliSafe® Sensor
Testing the Smoke Detector
Camera Motion Detection by System Arming State
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How many devices can I connect to the Base Station?
How To Change The Entry Sensor's Chime Volume
Setting Up A New PIN
How do I reset or change my password for my SimpliSafe® account?
What does the signal strength next to my camera in the app indicate?
Motion Sensor Gen 1 Offline
How do I track my order?
App Error: Internet Not Found
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Biometric Authentication for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What Is The Red Button On The Top Of The Keypad?
Glassbreak Sensor Offline
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Where can I purchase additional yard signs, sensors, and other accessories?
SimpliSafe® Excess Payback
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How to add the SimpliSafe® widget to your Smart Phone
How To Replace Panic Button Battery
Where Should I Place My Base Station?