Welcome to the Community

Hi Folks Thinking of buying a system but trying to understand what integrations can be achieved with Alexa.  For example, camera detects activity, can this trigger internal smart lighting to be activated? Thanks  Mark

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Welcome to the SimpliSafe Community! In order to make this a valuable community for current and future SimpliSafe customers to find answers to their questions and support from their peers, we ask that everyone follow these guidelines.​ ​ ​ ​SimpliSafe is for everyone.​​ We want to create an environm

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We’re excited to announce that a popular feature request from our Community is now available - Additional User Access! Now you can grant system access to other users without needing to share your account’s login credentials. Users on your account can arm and disarm your system, cancel or

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Hi Simplisafe, Reporting a strange issue. Over six hours all of my seven Gen 2 motion sensors stopped responding. From 07:47 to 13:47 UK time. At first the system was switched to OFF mode and within a couple of seconds, l received a notification that the Kitchen and Garage motion sensors had sto

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Hello, I noticed that there's a firmware update apparently available for my base station, however no matter how I try to update it - both via the app and the keypad, it just hangs and doesn't update. Anyone experienced this and know how to resolve it?

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As a UK user, I can no longer see previous community discussions, software updates, announcements or issue tracker — what is going on? I want visibility of product software releases and related discussions, as there is otherwise no useful information available to us. @Sav_SS @davey_d can you pleas

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Latest Firmware Updates Last Updated 30 September 2025 ​ ​The latest firmware updates for all SimpliSafe hardware - including your security system and cameras. For the full archive, head over to the ​ ​Updates section here.​​ ​ ​ ​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​ ​​ ​​ ​​

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Well, I have no idea what the problem is here, and it's getting quite annoying. Everything was working fine not too long ago, but at least a month went by without logging in to our account. It was working then. I tried logging into my account the other day, and was asked to enter my email and pass

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Can you turn off the siren on the base and just have it coming form the outdoor bell box so it dont scare pets left in the house.

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We are happy to announce that another popular feature request in the Community, the ability to view your devices' battery levels and signal strength, is now available in the SimpliSafe® Mobile App!  Now, the SimpliSafe® Mobile App will show you your devices' signal strength with th

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Hello and welcome to the ​​​​​​SimpliSafe Community!​​ ​​We’ve got a whole host of great features to help you find answers to all of your SimpliSafe questions, and join discussions with your fellow customers. I'd like to take you on a quick tour of just a few of them! But before we get starte

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Hi, Had my system for about 2.5 years and finally getting around to installing it... i did open everything when i received it so this may have been me but is there a piece missing from the back of the ball joint mount? From the pictures it looks as though theres a screw in a cap that would pick up

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