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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
How to Improve Upload Speed?
App Error: Your connection is not private
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
What Does "Invalid Base Station Serial" Mean?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What does the signal strength next to my camera in the app indicate?
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Testing the Motion Sensor Gen 1
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Camera Motion Detection by System Arming State
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How To Replace Water Sensor Battery
Biometric Authentication for SimpliSafe® Accounts
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Why Can't I See All of My System Locations in the Mobile App?
Outdoor Camera Power Cable Specifications
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
My privacy shutter isn’t responding correctly.
Glassbreak Sensor Offline
How to activate app control
Video Doorbell Pro Motion Detection
Key Fob Not Responding To Button Presses
App Error: Internet Not Found
Outdoor Camera Mount Feels Loose or Not Sturdy
My Entry Sensor Will Not Pair to My System
Error: Keypad Out of Range
How to Rename a SimpliSafe® Sensor
Scheduled Arming for Your SimpliSafe® System
How to add the SimpliSafe® widget to your Smart Phone
How do I reset or change my password for my SimpliSafe® account?
Dark Mode for the SimpliSafe® Mobile App