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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Biometric Authentication for SimpliSafe® Accounts
What does the signal strength next to my camera in the app indicate?
App Error: Internet Not Found
How to activate app control
Testing the Smoke Detector
Dark Mode for the SimpliSafe® Mobile App
What Does "Invalid Base Station Serial" Mean?
2-Step Verification for SimpliSafe® Accounts
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Motion Sensor Gen 2 Not Detecting Motion
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Motion Sensor Gen 2 False Alarms
Key Fob Not Responding To Button Presses
How to add the SimpliSafe® widget to your Smart Phone
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How To Replace Water Sensor Battery
How to Rename a SimpliSafe® Sensor
How To Replace Keypad Batteries
Outdoor Camera Permanent Mount Installation Guide
Video Doorbell Pro Requirements
SimpliCam Wired Indoor Camera LED Status Light Colours
How many devices can I connect to the Base Station?
SimpliSafe® Excess Payback
Scheduled Arming for Your SimpliSafe® System
Panic Button Not Responding
Camera Motion Detection by System Arming State
How To Replace Panic Button Battery
Motion Sensor Gen 1 Offline
How To Change The Entry Sensor's Chime Volume
How to Reset the Outdoor Security Camera Series 2