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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How can I see my Payment and Billing History?
How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
What Does "Invalid Base Station Serial" Mean?
Video Doorbell Pro Motion Detection
What are the Wi-Fi upload speed requirements?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Why Can't I See All of My System Locations in the Mobile App?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Motion Sensor Gen 1 Offline
Testing the Motion Sensor Gen 1
Biometric Authentication for SimpliSafe® Accounts
How to activate app control
App Error: Internet Not Found
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How to add the SimpliSafe® widget to your Smart Phone
Enabling Secret Alerts for your SimpliSafe® Sensors
What Is The Red Button On The Top Of The Keypad?
My privacy shutter isn’t responding correctly.
Glassbreak Sensor Offline
How to Rename a SimpliSafe® Sensor
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
How to Reset Your Smart Alarm Wireless Indoor Security Camera
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Panic Button Not Responding
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Outdoor Camera Mount Feels Loose or Not Sturdy
Testing the Smoke Detector
How to Improve Upload Speed?
How do I reset or change my password for my SimpliSafe® account?
Using SimpliSafe® With Google Home and Google Assistant
Setting Up A New PIN