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I'm Moving, What Options do I have for my SimpliSafe® System?

We understand how stressful moving can be. We're here to help you understand your options for moving with SimpliSafe®

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience

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Packing and Moving Your SimpliSafe® Devices

Learn more about the best practices for moving with your SimpliSafe® System

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Featured Articles

How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
SimpliSafe® Excess Payback
Biometric Authentication for SimpliSafe® Accounts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How many devices can I connect to the Base Station?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to activate app control
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Why Can't I See All of My System Locations in the Mobile App?
How To Replace Panic Button Battery
App Error: Internet Not Found
Testing the Motion Sensor Gen 1
Outdoor Camera Mount Feels Loose or Not Sturdy
Dark Mode for the SimpliSafe® Mobile App
How Does the Entry Sensor Respond During an Alarm
What Is The Red Button On The Top Of The Keypad?
How to add the SimpliSafe® widget to your Smart Phone
App Error: Your connection is not private
Motion Sensor Gen 2 False Alarms
Video Doorbell Pro Motion Detection
What Does "Invalid Base Station Serial" Mean?
2-Step Verification for SimpliSafe® Accounts
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How to Replace Motion Sensor Gen 2 Battery
Maximising Battery Life of the Wireless Outdoor Security Camera
Testing the Smoke Detector
What are the Wi-Fi upload speed requirements?
How to Improve Upload Speed?
Video Doorbell Pro Requirements
Entry Sensor Alert Voice Prompt
Panic Button Not Responding
Where Should I Place My Base Station?
Outdoor Camera Permanent Mount Installation Guide